Customer Service Officer (Business Center) X 02

Description:

Job Purpose

The Customer Service Officer will assist customers by addressing their needs and ensuring a positive experience. Assisting customers by addressing their inquiries, resolving issues, and helping them with internet surfing, photocopying, scanning and typing.

Summary of Key Responsibilities:

Assisting customers with internet surfing, photocopying, scanning and typing
Investigating and resolving customer complaints
Processing customer stationary orders
Upselling and cross-selling products and services
Handling customer inquiries and complaints via phone, email, or chat.
Providing accurate product or service information.
Resolving issues and complaints in a timely manner.
Processing orders, returns, and refunds.
Maintaining detailed records of customer interactions.
Follow up with customers to ensure satisfaction.
Collaborate with internal teams to resolve complex issues.
Handle high-volume customer interactions efficiently and professionally.
Escalating customer issues to the Customer Service Manager

Required Skills and Competencies 

Good  Communication skills
Interpersonal skills
Good problem-solving skills
Good time management skills
Patience
Trust worthy
Empathy
Conflict resolution skills
Communications & Media Studies
Primary Areas of Accountability:

Qualifications and Experience

Grade Twelve Certificate
A qualification in Computers will be a plus
Must have a minimum of 6 months to 1 year experience working with Computers, Photocopying, Scanning and Typing 
Working for a business center in the same capacity will be a plus
Ability to work in a fast-paced environment and adapt to changing priorities.
Must be preferably a resident of Chilenje, Libala, Woodlands, Chilenje South or Kabwata

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com   

Note that, all  communications will be kept in the strictest of confidence. If you do not receive  communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.