Client Management Associate

Job description

JOB ADVERT: CLIENT MANAGEMENT ASSOCIATE

Company: ORBS Consultancy Service Ltd
Location: Lusaka, Zambia
(Responsibility for both local and international clients)
Reporting Line: Head of Client Management

About ORBS
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ORBS Consultancy Service Ltd is a leading business management and advisory firm providing integrated support services across finance, HR/Payroll, Business Technology, and Advisory. We work as long-term partners to our clients, focusing on sustainability, governance, and value creation.Zambia job market

Role Overview

We are seeking a commercially astute and relationship-driven Client Management Associate to take end-to-end ownership of assigned client accounts. This role sits at the core of ORBS’s service model, ensuring that client engagements are well-governed, commercially viable, and strategically aligned.

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The role blends client relationship management, service coordination, and business development, positioning ORBS as a trusted partner rather than a transactional service provider.

Key Responsibilities

• Serve as the primary relationship owner for assigned clients
• Develop deep understanding of client businesses, strategies, and risks
• Coordinate internal service teams to ensure seamless service delivery
• Lead client review meetings and manage expectations and escalations
• Identify and pursue organic account growth and upsell opportunities
• Support proposals, renewals, and pricing discussions
• Ensure client engagements are commercially sustainable
• Maintain governance, documentation, and risk oversight across accounts
• Contribute to ORBS culture, knowledge sharing, and continuous improvement

Qualifications & Experience
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• Bachelor’s degree in Business Administration, Management, Finance, Economics, or related field
• Minimum 3–5 years’ experience in client management, consulting, or professional services
• Proven experience managing multiple client accounts concurrently
• Exposure to advisory or outsourcing environments is an advantageFinancial software

Key Competencies

• Strong stakeholder and relationship management skills
• Commercial awareness and business acumen
• Excellent communication, negotiation, and presentation abilities
• Strong organisational and coordination skills
• Professional judgment and ethical maturity

Why Join ORBS
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• Strategic client-facing role with real influence
• Exposure to senior decision-makers across industries
• Opportunity to grow into senior client leadership roles
• Strong emphasis on sustainability, accountability, and excellence

Interested candidates should submit their CV and cover letter to:
orbsjobs@gmail.com

Closing Date: 23rd January, 2026