Account Manager (x2)

Job description

INF 5 – Account Manager (2)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: January 23, 2026
Job Description

Maximize revenues of the sales team through the execution of sales activities. Maintain effective communications with general management level and managers across the customer portfolio to ensure proper sensitivity to the needs of customers.

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Execution and management of contracts, direct sales, customer acquisition, customer retention, customer relations and related financial performance to achieve revenue and market share growth targets.

Available Positions: 2

Key Responsibilities

Sales

Achieve sales volumes, revenue, and market share objectives.
Identify and exploit opportunities for campaigns, services,and distribution channels that will lead to increased sales.
Pipeline Management

Customer Relations

Maintain relationships with clients by providing support,information, and guidance; researching and recommending new opportunities;recommending profit and service improvements.
Management of all customers related issues under the assigned portfolio
Debt Management

Customer Retention

To ensure 100% customer retention and cross sale & up sales

Reporting

Prepare daily and weekly activity reports.

Cost Management/Budget

Carry out a thorough OPEX analysis and providerecommendations into areas of possible reduction.
Minimum Qualifications
Bachelor’s degree in Sales or Marketing or any Business-related course
Member of the Zambia Institute of Marketing (ZIM) or anyother relevant professional body
Manual Driver’s License with over two years’ experience
Key Competencies and Skills
Sound knowledge of sales methodsand tools
Cultivates good peer workingrelationship
Provides guidance to others in work area breaking down information in a systematic/logical manner
Strong business acumen andunderstanding of organizational issues and challenges
Independently applies knowledge of technical practices and specialty area standards.
Uses discretion to complete assignments;
Exceptional communication skills –both written and verbal
Excellent active listening skills
Ability to establish and maintainstrong relationships
Must be a team leader and able to work collaboratively with and through others
Territory Management
Identification of Customer Needs and Challenges;
Able to work effectively at all levels in an organization
Ability to network and persuade;
Understand the principles of effective customer services processes
Understands basic financial terminology
Computer literacy
Knowledge of ICT Industry
In depth knowledge of processes,services, products and customer specifications
Years of Experience Required

2 years’ experience in a sales related function. Preferablyin telecoms industry.