Website Zamtel
Job Details
Position
Manager – Customer Value Analytics
Closing Date
16 January 2026
Overall Purpose
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To drive customer lifetime value through advanced customer analytics, segmentation, and insight-led commercial interventions, while also designing, executing, and optimizing targeted customer value campaigns across the customer lifecycle. The role balances data-driven analysis and practical commercial execution, ensuring insights translate into measurable outcomes in revenue growth, ARPU uplift, churn reduction, and customer profitability.
Job Specification
Minimum Qualifications
Bachelor’s degree in marketing, economics, statistics, data analytics, engineering, business, or related field.
Professional Registration
ZIM or any relevant
Minimum Experience
5–8 years’ experience in telecom customer analytics, CVM, commercial analytics, or revenue management
Key Skills
• Customer analytics and segmentation • Campaign design and optimization • Commercial and financial acumen
To apply for this job please visit zambiajobalerts.com.