Skip to content
Job alert

Mystery Shopper

TopFloor Lusaka

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: TopFloor

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerTopFloor
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
TopFloor
Location
Lusaka
Posted
January 10, 2026
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website TopFloor

Job description

Description

TopFloor is looking for detail-oriented Mystery Shoppers to join our team on a part-time basis. As a Mystery Shopper, you will be tasked with visiting various client retail and service locations to evaluate customer service, product quality, and overall experience. Your insights will help improve service delivery and enhance customer satisfaction across the clients that we serve and it will also inform the various learning and development solutions that we facilitate for the client.

Discover more
Vehicles
Heavy Machinery
Medical Facilities & Services
Education
Communications
Management

 

Key Responsibilities:

Conduct in-store evaluations by interacting with staff and assessing the overall customer experience.
Assess product quality, service speed, cleanliness, and adherence to company policies.
Provide unbiased feedback and detailed reports based on observations after each visit.
Maintain confidentiality regarding the mystery shopping process and your role.
Complete assignments within specified timeframes while following established guidelines.
Communicate effectively with the project coordinator regarding schedules and findings.
Attend training sessions, if necessary, to understand the goals and procedures for assignments.
Requirements
Discover more
Vehicles
Heavy Machinery
Management
Communications
Education
Medical Facilities & Services
Should have a G12 Certificate
Proven experience in retail, customer service, or as a mystery shopper is a plus.
Excellent observational and analytical skills.
Strong written and verbal communication skills.
Must have a good command and fluency in English and one local language
Ability to remain impartial and report based on facts.
Attention to detail and ability to remember specific experiences.
Reliable access to a computer and the internet for report submissions.
Flexibility to visit different locations during varied hours as required.
Must have a valid drivers license.

 

How to Apply:

If you are passionate about supporting brands to improve customer experiences and are ready to provide valuable insights, please submit your application before 30th January 2026. Only shortlisted candidates will be contacted.

TopFloor Limited does not charge candidates for job placement.

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.