Client Relationship Officer

Job description

The core functions for the Client Relationship Officer includes growing, developing, managing and maintaining a high-quality savings and loan portfolio.

COMPETENCIES

Leading with Integrity:

Demonstrates and reinforces organizational values through consistent and transparent daily behavior. Serves as a role model for ethical conduct and actively holds self and others accountable to high ethical standards. Fosters a culture of trust, fairness, and respect across all levels of the organization.

Responsible for Results:

Takes ownership of personal performance and outcomes, demonstrating accountability for decisions and actions. Aligns team goals with organizational priorities, ensuring focus on key deliverables and strategic objectives. While monitoring progress and providing timely support or corrective action.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Products/Services: Market all FINCA products and services to potential clients by using promotional tools and mechanisms approved by FINCA’s management.
Loans operations/ portfolio management: Responsible for full lending cycle of loan initiation, processing, monitoring and loan recovery collections efforts regarding clients on his/her portfolio 
Savings Mobilization: Grow the savings portfolio to agreed targets and beyond.

 QUALIFICATIONS

Diploma or Degree in Banking and Finance, Business Administration, Economics or any other  relevant Business-Related Qualifications

If you meet the set criteria and would need to be considered for the above-mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than 12th January 2026.

Location should be stated in the subject and only candidates residing in the stated locations will be considered 

FINCA, an equal opportunity Employer!!