Debt Collection Supervisor

Job Title: Debt Collection Supervisor

Department: Accounts

Location: Lusaka

Employment Type: Full-time

Job Summary

We are seeking an experienced and motivated Debt Collection Supervisor to lead our collections team and ensure efficient and compliant recovery of outstanding accounts. The successful candidate will oversee daily operations, support team performance and maintain high standards of customer service and regulatory compliance.

Key Responsibilities

Supervise and support the debt collection team
Monitor daily collection activities and performance metrics
Ensure debt collectors meet their daily/monthly targets
Ensure effective debt collection
Ensure compliance with company policies and relevant laws/regulations
Handle escalated or complex customer accounts
Provide coaching and training to the collection team members
Prepare reports on collections performance and recovery rates
Assist in developing and improving collection strategies and procedures

Requirements

Grade 12 certificate with five credits (including Mathematics and English)
Diploma or degree in Finance, Business Administration, or a related field
Proven experience in debt collection or credit control – Minimum 2 years work experience
Previous supervisory or team leadership experience
Strong knowledge of debt collection regulations and best practices
Excellent communication and conflict-resolution skills
Ability to motivate and manage a team effectively
Strong organizational and reporting skills
Proficiency in MS Office

Application Process

Interested candidates are invited to submit their CV, cover letter, and copies of relevant certifications to ARMAGUARD SECURITY LIMITED PLOT NO. 730/731 CHACHACHA ROAD, LUSAKA or send your full application to hr4@armaguard.co.zm as ONE PDF DOCUMENT.

Application should be addressed to:

The Group Human Resource Manager

Armaguard Security Limited

Cha Cha Cha Road

P.O Box 30179

Lusaka, Zambia

Closing date of receiving applications will be 09 JANUARY 2026.

Note: Only shortlisted candidates will be contacted for an interview.