Call center operator

Job title

Call Center Operator_Lusaka Sales Office

Company

Wayfina logo

Wayfina

Workplace type

On-site

Job location

Lusaka, Lusaka Province, Zambia

Job type

Full-time

Company Description

Wayfina is a Buy Now Pay Later platform that provides African farmers with agri inputs to increase their productivity and profits. We are committed to empowering farmers by giving them access to the necessary resources to grow their operations and achieve financial stability

Role Description

This is a full-time on-site role for a Call Center Operator at Wayfina’s Lusaka Sales Office. The Call Center Operator will be responsible for providing customer support, handling phone calls, and managing customer inquiries and issues. This role requires excellent communication skills and the ability to provide top-notch customer service in a professional manner.

Qualifications

Phone Etiquette and Communication skills

Experience in Customer Support and Customer Service

Familiarity with Contact Centers

Strong problem-solving skills and the ability to work under pressure

Ability to work independently and as part of a team

Relevant experience in a similar role is beneficial

High school diploma or equivalent required; additional qualifications in customer service are a plus.

TO APPLY:

Send an email and in the email write about your skills, experience and examples of your experience.

job.wayfina@gmail.com

DO NOT SEND PDFs with CV 

Emails with PDFs will be deleted without being opened. 

This is a first test of attention skills and competency to follow instructions.

Write the email in this format:

1. Your name and contact details

2. What call center or customer service positions you have held and at which companies

3. Give brief description of any situations where you had a challenge with a client and how you overcame those problems.

Only candidates who meet the above criteria will be contacted for an interview.