Branch Supervisor

Job description

JOB OPPORTUNITY

LOLC Finance Zambia Limited is a regulated and registered Deposit taking Non-Bank Financial Institution with a Housing Finance License. The Company currently operates from sixteen locations, namely Head Office in Lusaka, Main Branch in Central Lusaka, Levy Mall, Lewanika, Kitwe, Solwezi, Chingola, Ndola, Kalumbila, Kabwe, Chipata, Mansa, Choma, Mongu, Kasama and Livingstone.

LOLC Finance Zambia Limited is a subsidiary of LOLC Holdings Plc which is the largest diversified and most profitable Group in Sri Lanka and is listed on the Colombo Stock Exchange. The Group has a presence in over twenty-five countries worldwide including nine countries in Africa.

To support the LOLC Finance Zambia vision, we are recruiting qualified and experienced individuals for the following position:

BRANCH SUPERVISOR (4) – LOCATION: KASAMA, MONGU, KITWE & KALUMBILA

i.                Ensuring the attainment of the set branch sales targets.

ii.              Formulate and execute sales plans.

iii.             Active involvement in implementing marketing strategies, business development activities, stakeholder management and ensuring active participation of branch staff

iv.             Ensure good levels of customer service, management of Service level agreements and customer complaints

v.              Assess loan requests and evaluate the client’s credit worthiness through interviews and examination of the necessary documentation as required in loan processing in accordance with the company lending policy.

vi.             Ensures that Copies of the signed Loan Contract, mandate forms and supporting documents are properly filed and scanned to share folder after processing.

vii.           Ensure a high level of customer service and satisfaction by maintaining high levels of professionalism

viii.         Attend to all customer enquiries/queries concerning various products that may be received through various channels. Ensure that guidelines for each client touch point are adhered to at times.

ix.             Recruitment and supervision of branch Direct Sales Agents and management of leads

x.              Maintaining cordial relationships with agents and stakeholders.

xi.             Ensure clearance letters from other financial institutions are delivered to end users on time before deduction schedule is submitted to PMEC

xii.           Responsible for collection of first and second default instalment and provide satisfactory reason if not collected

xiii.         Supervision of the branch team and day-to-day branch operations including;

KYC Handling, File Management and other quality control checks
Cash Handling and Vault Management
Branch Returns and Other Compliance requirements
Asset Management
Audit Exercises

Qualifications & Experience:

· Full Grade 12 Certificate with credits in English and Mathematics.

 · Bachelor’s Degree in Finance, Banking, Business Administration, or a related field.

· Minimum of 5 years’ experience in branch operations

· Experience in a Non-Bank Financial Institution (NBFI) or Microfinance environment is highly desirable.

· Proficiency in financial analysis tools and lending software.

· Advanced Excel skills and strong analytical capabilities.

· Excellent communication, leadership, and interpersonal skills. 

Please clearly indicate the job title in the subject of your email and use your full name and the job you are applying for as the file name of your application for example, Sales Consultant_Aaron_Banda. Applications should consist of your CV and Academic Qualifications. Hand delivered or posted applications will not be accepted. The closing date for accepting applications is 06 January, 2026. Only short listed candidates will be contacted.

Kindly submit your details to hr@lolczambia.com