Control Room Operator

Job description

Usangu Logistics Zambia

Usangu Logistics Zambia is a leading transporter of high value cargo across Central and Southern Africa, specializing in the secure movement of all kinds of cargo. We are currently seeking a highly diligent, procedure oriented, and security focused professional to join our team as a Control Room Operator.

This role is the nerve center of our operations and is responsible for enforcing strict company safety and security mandates across our international fleet.

Position: Control Room Operator

Reporting To: Head of Tracking Department

Work Schedule: Shift-based operations (24/7 coverage required)

Key Responsibilities (Non-Negotiable):

The Control Room Operator is the primary guardian of our assets and must strictly enforce all Standard Operating Procedures (SOPs), especially during high-risk transit.

1.   Safety & Fatigue Compliance (SOP-11):

○    Monitor driver movements against the mandatory rest break protocol (15 minutes/200km or 30 minutes/400km).

○    Validate all rest break logs using timestamped odometer photos provided by drivers.

○    Audit driver working hours and issue mandatory instructions for long rest periods when the 10-hour driving limit is approached.

2.   Security Protocol Enforcement (SOP-12):

○    Strictly enforce the Night Driving Prohibition (18:00 CAT to 06:00 CAT).

○    Immediately flag and query any unauthorized movement during prohibited hours.

○    Process and log all formal Night Movement Authorization (NMAF) forms issued by the Head of Tracking.

3.   Real-Time Tracking & Asset Management:

○    Maintain continuous, real-time GPS surveillance of the entire fleet (DRC, Zambia, Botswana, SA, Tanzania).

○    Issue immediate “Code Orange” alerts and contact drivers/escort teams upon any deviation from approved routes, unauthorized stops in high-risk zones, or communication blackouts.

○    Provide physical location support to the Road Patrol teams during security interventions and escorts.

4.   Escort & Security Coordination:

○    Liaise directly with external security providers and internal Road Patrol teams in DRC, Zambia and Tanzania.

○    Manage communications during high-risk periods (e.g., border holds at Kasumbalesa, riots/civil unrest etc).

5.   Data Logging & Compliance:

○    Accurately log all trip statistics, including total moving time, stationary time, and total duration into the Fleet Master Sheet upon trip completion.

○    Maintain detailed records of all security incidents, compliance breaches, and corrective actions taken according to SOP.

Required Qualifications & Skills:

●    Education: Minimum Diploma in Logistics, Transport Management, IT, or a related field.

●    Experience: Proven experience (2+ years) in a fast-paced tracking, dispatch, or logistics control room, ideally within the high-value cargo transport sector.

●    Technical: High proficiency in GPS tracking platforms (experience with GPRS/Fleet Management Systems is essential). Excellent Excel/data logging skills.

●    Attributes: Exceptional attention to detail, strong geographical knowledge of Southern/Central Africa, ability to remain calm and decisive under pressure, and impeccable integrity (zero tolerance for dishonesty or protocol cutting).

●    Communication: Fluent in English (written and spoken); knowledge of relevant regional languages is an advantage.

To Apply:

Candidates who strictly meet the above criteria are invited to submit their detailed CV and a cover letter detailing their experience in compliance enforcement to hr.officer@usangulogistics.com.

Only candidates who demonstrate a strong commitment to security protocol and compliance will be considered.