Specialist, Facility Management

Job description

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

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Career aptitude tests
Online networking platform access
Temporary staffing solutions
Business attire clothing
Interview coaching sessions
Salary comparison tool
Science
Lusaka
Salary negotiation workshops
Resume writing service

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description: Job application tracker

About the Role

We are seeking a proactive and highly organised Specialist, Facility Management to join our Occupational Health team. This role is dedicated to improving the efficiency, quality, and consistency of service delivery during medical assessments. The successful candidate will play a key role in reducing employee waiting times, improving patient flow, strengthening customer experience, and ensuring that clinical facilities are consistently ready for daily operations.

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Career aptitude tests
Recruitment software
Job search platform
Temporary staffing solutions
Zambia business directory
Applicant tracking system
Job search strategy consultations
Industry specific certifications
Language learning software
Job application tracker

This is an ideal role for someone who thrives in structured environments, enjoys problem-solving, and is passionate about creating smooth, predictable and professional service experiences.

Key Responsibilities

Oversee patient flow and daily clinic workflow to reduce delays and prevent bottlenecks
Coordinate real-time communication with patients during busy periods and waiting-time changes
Ensure rooms, equipment, and stock are consistently ready for service across all shifts
Lead customer experience improvements within the clinic environment
Standardise and strengthen administrative processes and clinical workflow steps
Support data accuracy, documentation, and turnaround-time tracking
Drive workflow optimisation and continuous improvement initiatives
Work closely with the Occupational Health Coordinator on quality assurance, audits, and operational improvements
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This role directly addresses key service gaps, including:

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Interview coaching sessions
Career counseling service
Technical skills training programs
Staffing agency
Science
Salary comparison tool
Applicant tracking system
Job market analysis
Salary negotiation workshops
Job search platform
Improving waiting times and service bottlenecks
Creating consistent workflow processes between sites and shifts
Limited communication with employees during delays
Facility readiness issues that slow down operations

Your work will have a tangible impact on:

Operational efficiency
Employee productivity
Customer satisfaction and trust in the Occupational Health service

Qualifications & Experience

Qualifications in Health Administration, Health Auditing, Public Health, Customer service, Health Systems Management, or related field
Additional qualifications in lean healthcare, project management, operations management or Quality Assurance Management in Healthcare are desirable
Experience in facility management, healthcare operations, quality assurance, or facility coordination are beneficial
A minimum of 3 to 5 Years experience in a similar role.

Competencies Needed

Strong organisational and problem-solving skills
Excellent communication and interpersonal abilities
Ability to prioritise tasks in a fast-paced, high-volume environment
A passion for customer experience and service excellence
Excellent people-handling and communication skills