IT Support Officer

About the Role

We are expanding our digital capabilities and seeks a highly skilled IT professional to support our growing operations. This role requires a hands-on systems person capable of:

Maintaining and supporting Mifos X/Fineract
Customising front-end interfaces and improving user experience
Designing and maintaining internal reports and dashboards
Providing technical support to branches
Ensuring system uptime, data integrity, and user satisfaction

This is a strategic position as we scale our operations and strengthen our technology-driven processes.

Key Responsibilities

Provide day-to-day technical support for Mifos users across all branches.
Customise front-end screens, form designs, and workflows to match operational needs.
Develop and maintain reports (Pentaho, SQL, Jasper, Business Intelligence tools).
Manage Mifos instance settings, loan product configurations, roles, permissions, and user accounts.
Monitor system performance, troubleshoot errors, and coordinate backups.
Work with management to improve system efficiency, automation, and data accuracy.
Maintain documentation for system changes, user guides, and troubleshooting steps.
Support integration with external tools (SMS gateways, mobile apps, payment systems).
Provide IT support to staff (network, email, hardware, connectivity).
Liaise with external Mifos/Fineract developers when advanced customisation is required.

Minimum Requirements

Degree or Diploma in Information Technology, Computer Science, Software Engineering, or related field.
Proven experience with Mifos X / Fineract (front-end or admin level).
Strong SQL, MariaDB skills, able to write queries and generate custom reports.
Familiarity with HTML, CSS, JavaScript for front-end customisation.
Experience with Windows/Linux servers and cloud environments (AWS/EC2).
Understanding of microfinance operations, loan cycles, and client data structures.

Added Advantages

Experience working with Pentaho, Jasper Reports, or BI tools.
Knowledge of APIs, JSON, RESTful services.
Ability to design dashboards or simple apps.
Experience in Mifos upgrades, migrations, or module configuration.
Strong troubleshooting and user-support skills.
Ability to train staff and create user documentation.

Key Competencies

Strong analytical and problem-solving ability
Attention to detail
Good communication and training skills
Ability to work independently and under pressure
High integrity and confidentiality
Results-driven mindset

What We Offer

Competitive remuneration based on experience
Opportunity to work closely with senior leadership
Exposure to microfinance digital operations
Growth path into Systems Administrator / IT Manager / Solution Architect
Supportive and innovative working environment

How to Apply

Send your Cover letter and CV to hello@sharewealth.co with Subject: IT Support Officer – (Your Education, e.g. “Bsc Computer Science”).

Only shortlisted candidates will be contacted.