Skip to content
My Account: job matches, alerts and application tools ♡ Support our platform
Zambia Job Alerts Jobs. CVs. Cover letters.
Job alert

Customer Service Executive

First Capital Bank Zambia Lusaka

Cover letter help Need a cover letter?
Create my cover letter
What job seekers said
The cover letter helped me explain a gap in my employment history perfectly.
Miriam Mwape
My cover letter finally highlights my strengths instead of just listing my duties.
Juliet Sinkala
My cover letter actually sounds like a professional wrote it. Very impressed.
Isaac Bwalya
My old cover letter was basically just "please give me a job." The new standard actually highlights my value. Got a role at a lodge in Lower Zambezi.
Limpo L.
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Sikota M.
My cover letter used to be so repetitive. The new format makes my career progression look so natural.
Chabota H.
I always struggled with the opening line of my cover letters. The template made it so strong and professional.
Tukiya M.
The cover letter templates are gold. I just tweaked a few things and it was good to go.
Stephen Bwalya
My cover letter was always the weakest part of my application. Not anymore!
Patrick Mulenga
Got hired at a logistics firm in Makeni. The standard cover letter definitely made me stand out from the other applicants.
Musonda K.
I always struggled with writing cover letters. This gave me the perfect structure to sell myself.
Natasha Mulenga
The cover letter template gave me so much confidence. I sounded like an expert, and the interviewers treated me like one.
Mary Musonda
My cover letter used to be a generic copy-paste. Now it actually speaks to the job description.
Esther Sinkala
I finally understand how to use keywords in my cover letter. Got a marketing gig at a great agency.
James Bwalya
My old cover letter was so boring. The new one actually told a story about my achievements.
Elizabeth Mwape
My cover letter finally looks professional. No more grammatical errors or weird formatting.
Lucy Sinkala
Guys, that ATS cover letter template worked magic. It sounded exactly like me, just more professional.
Mwila Musonda
The cover letter generator actually picks out the right keywords. HR told me my application was exactly what they were looking for.
Lombe Nyirenda
The cover letter matched the job description perfectly. I didn't have to spend 3 hours thinking of what to write for one application.
Sampa Kalaba
I'm just happy I don't have to write cover letters from scratch anymore. The format is so clean.
Wiza Simbeye
Thank you! The tailored cover letter got me the interview, and my experience did the rest.
Ndinawe Phiri
My cover letter used to be just one paragraph begging for a job. The new standard one makes me look like a serious professional.
Besa C.
That cover letter structure is a game changer. It forces you to highlight your achievements, not just your daily tasks.
Lungu P.
Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: First Capital Bank Zambia

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerFirst Capital Bank Zambia
  • LocationLusaka
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
First Capital Bank Zambia
Location
Lusaka
Posted
December 5, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Lusaka

Website First Capital Bank Zambia

Job description

FirstCapital Bank

Career Opportunity

Customer Service Executive

Are you passionate about providing exceptional Customer service and ensuring accuracy of financial transactions? We are seeking a dedicated and detail-oriented Customer Service Executive to join our reputable banking team.

In this pivotal role you will provide customers with adequate information on the Bank’s operations and products, as well as ensure that Customer’s needs are met.

Your commitment to accuracy and professionalism will play a key role in delivering seamless service and maintaining the trust of our valued customers. If you thrive in a dynamic environment and are passionate about contributing to a positive banking experience, we invite you to apply and become part of our dedicated team committed to excellence.

Roles and Responsibilities

Sell the Bank’s products and attend to general Customer queries.

Manage various customer instructions, including account opening.

Maintain and update customer records.

Ensure the completion of KYC for all Customers.

Make sure that various customer application forms e.g., ATM, e-commerce etc. and Telegraphic transfers are processed.

Receive various customer instructions for processing.

Verify authorized signatures on letters of instruction from Customers.

Resolve customer inquiries, queries and complaints from start to closure in a timely and customer-focused manner.

Communicate confidently with internal and external customers through assigned communication channels.

Follow up on customer calls where necessary.

Identify and escalate customer queries to rightful Departments for assistance.

Produce Daily, Weekly and Monthly Reports as maybe required.

Other tasks as maybe assigned.

Perform callbacks with signatories on customer instructions/transactions.

Right attitude towards work and customers.

Contribute to team success through collaboration.

Critical Knowledge/Qualification

Bachelor’s degree with at least two (2) years’ experience or Diploma in Banking and Finance or related fields with at least three (03) years’ experience in the Banking Industry.

Must have a clear understanding of current Banking Rules and Regulations.

Experience in Branch operations.

Critical Skills

Team player.

Good judgment.

Able to work neatly and accurately.

Excellent written and verbal communication skills.

Good numeracy and calculation skills.

Critical Experience

Minimum of three (03) to five (05) years of experience in the Banking Sector.

Hands on experience in working the Operations functions of the Bank.

Application Process

Only suitably qualified, experienced, and skilled candidates are encouraged to apply for this role using the email address:
recruitment@firstcapitalbank.co.zm

Please note that only candidates who have their results certified by the Zambia Qualifications Authority (ZAQA) will be considered.

Application deadline is Friday, 12 December 2025

Please note that only shortlisted candidates will be acknowledged.

Regards,
Human Resources

PROUDLY ZAMBIAN
Botswana • Malawi • Mauritius • Mozambique • Zambia • Zimbabwe

Belief comes first.

🔔

Job alerts

Choose the jobs you want to hear about.

Your browser will ask for permission once.