QSR Manager

Job description

JobwebZambia, based in Ghana — for nearly 10 years, you copied and mirrored content from GoZambia. Now that it’s no longer easy for you to do so, you’re attempting to target our site instead. Such predatory behavior is not welcome here. Why should people visit your site when you just copy everything from our site, you not providing any value. 

Job function
Commercial
Advertise in Zambia
Designation
–
Level
Grade 7
Employment Type
Permanent
Experience level
Minimum 5 years of experience in restaurant, QSR, or food retail operations. • Demonstrated success managing multiple outlets or high-volume locations. • Prior experience in launching o
Workplace Type
Onsite
Location
Lusaka, Zambia – 10101
Must have skills
People Management: Experience leading and motivating diverse teams, managing rosters, and driving performance. Operations Management: Ability to oversee and streamline QSR and  food truck operations across multiple sites. Customer Service Excellence: Strong focus on delivering a consistent, high-quality customer experience. Inventory & Cost Control: Knowledge of stock management, loss prevention, and controlling food and labour costs. Sales & Reporting: Skilled in daily, weekly, and monthly performance tracking, reporting, and data-driven decision-making Compliance Oversight: Understanding of food safety, health regulations, and operational SOP enforcement. Process Improvement: Ability to identify inefficiencies and implement practical solutions to enhance service delivery. Vendor Coordination: Comfortable working with suppliers, delivery teams, and logistics partners
Qualifications
Bachelor’s degree in Business administration, Hospitality Management, Retail Management, or related field. Or equivalent experience.
Minimum 5 years of experience in restaurant, QSR, or food retail operations.
Demonstrated success managing multiple outlets or high-volume locations
Prior experience in launching or scaling QSRs is a strong advantage
Proficiency in point-of-sale (POS) systems and restaurant management software.
Basic financial literacy – understanding profit margins, budgeting, and forecasting.
MS Office skills (Excel, Word, PowerPoint) for reporting and planning.
Familiarity with the fast-food/QSR industry trends, customer expectations, and competitive landscape.
Understanding of food hygiene standards
Job search platform
Job role

• Manage operations across all QSR outlets including the food truck, and temporary food stalls.

• Monitor and ensure excellent customer service and brand consistency across all locations.

•Lead and support QSR teams in meeting daily performance targets.

• Develop and implement operational SOPs and customer service standards.

• Manage and track sales, cost of goods sold, labor efficiency, and operational budgets.

•Work with the Marketing department to roll out promotions and new products.

• Prepare and present weekly/monthly performance reports, insights, and recommendations to leadership.

• Oversee scheduling, staffing plans, and workforce optimization.

• Ensure all outlets comply with health, safety, and regulatory standards.Groceries

• Monitor competition and industry trends to guide business decisions.

• Support expansion of QSR operations through new site assessments and rollout planning.