Control Room Supervisor

Job description

Job Reference Number: AP-311
Department: Law Enforcement
Business Unit:
Industry: Information Technology
Job Type: Contract
Positions Available: 1
Salary: Market Related

The Control Room serves as the central hub for monitoring, recording, and reporting all operational activities, supporting effective law enforcement and overall operations across multiple sites within Kafue National Park (KNP).
Job Description

Job Opening: Control Room Supervisor (Kafue National Park, Zambia)Career counseling services

Location: Kafue National Park
Department: Law Enforcement
Reports to: Conservation Tech Department

Organizational Overview

African Parks is a non-profit conservation organization committed to the full rehabilitation and long-term management of national parks in partnership with governments and local communities. The organization currently manages 23 national parks and protected areas in 13 countries, covering more than 20 million hectares. These countries include Angola, Benin, the Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, Rwanda, South Sudan, Zambia, and Zimbabwe.

Kafue National Park is recruiting a disciplined, proactive Control Room Supervisor to lead its 24-hour operations hub. This role ensures real-time communication, asset tracking, and emergency coordination across the park, supporting law enforcement and conservation management.

Position Background and PurposeAdvertise in Zambia

The Control Room serves as the central hub for monitoring, recording, and reporting all operational activities, supporting effective law enforcement and overall operations across multiple sites within Kafue National Park (KNP).

The objective of the Control Room Supervisor is to maintain an efficient, secure, and continuously operational Control Room that enables real-time communication, situational awareness, and operational coordination between Command (Head Office and Departments) and Operations (remote and field teams), in support of effective law enforcement and conservation management.

The position requires high levels of confidentiality, alertness, and adherence to KNP operational protocols. This position also requires good leadership and organisational skills to impart knowledge and ensure systems are followed by the Control Room Officers.

Job Requirements

Key Responsibilities

Coordinate all park communications (WhatsApp, radio)
Track movements, transport schedules, and deployments
Activate and support emergency response procedures
Maintain Control Room registers (EarthRanger, Crime, HWC, Exhibits)
Ensure secure, clean, and continuously operational Control Room
Supervise shift rotations and handovers

General Requirements:

High integrity, reliability, and discipline
Police clearance required
Medical examination

Qualifications & Experience:

Grade 12 or higher
Experience with EarthRanger, Garmin InReach, VHF radio, emergency ops
Strong computer skills (Word, Excel)

Skills & Competencies:

Intermediate Excel (formulas, filtering, summary reports)
Clear English communication (spoken/written)
Calm under pressure, multitasking ability
Familiarity with radio telephony and professional phone manners

Assessments:
Shortlisted candidates will complete:

Psychometric and English tests
Radio procedure evaluation
Computer and Excel skills test