Call Centre Agent

Job description

Join our Team as a Call Centre Agent

Location:       Lusaka

Reports to:    Team Leader

Are you someone who enjoys helping others and thrives in a fast-paced environment? At D2C Telcare, we’re looking for motivated individuals who are passionate about customer service and eager to make a real impact. If you’re confident, adaptable, and ready to grow, we’d love to hear from you.

Job Purpose

As a Call Centre Agent, your role will be to:

Handle customer inquiries with professionalism and empathy
Resolve issues quickly while ensuring a positive experience
Promote products and services that meet customer needs
Meet performance goals and support customer retention

What We’re Looking For

We’re seeking candidates who bring energy, clarity, and care to every conversation. You should have:

A Grade 12 certificate (minimum requirement)
The ability to speak local languages such as Tumbuka, Lunda, Luvale, Kaonde, or Lozi (a strong advantage)
Excellent communication skills, both spoken and written
A clear and confident way of explaining product and service benefits
A persuasive and engaging approach with customers
Flexibility to adapt to changing sales strategies and market conditions

How to Apply

·      Please send your application to recruitment@d2ctelcare.com. make sure to include your current physical location in the subject line of your email.

·      Only shortlisted candidates will be contacted. If you don’t hear from us within four weeks of the closing date, please consider your application unsuccessful.

D2C Telcare is an equal opportunity employer. We welcome applications from all qualified individuals.