Sales Assistant

Job description

JOB ADVERT – SALES ASSISTANT (X 01)

Aller Aqua Zambia Limited invites applications from suitably qualified candidates to fill the position of Sales Assistant. The role reports to the Sales & Marketing Manager and will be based in Siavonga, Zambia.

RESPONSIBILITIES             :

Process customer orders and invoices in the sales system accurately.
Ensure payments are recorded correctly and receipts are issued promptly.
Maintain an updated daily log of walk-in clients and sales activities.
Support the Sales Supervisor in meeting daily, weekly, and monthly sales targets.
Maintain organized front-desk records including customer order books, registers, and inquiry logs.
Reconcile daily sales transactions and submit reports to the Sales Supervisor.
Provide accurate information on Aller Aqua products, prices, promotions, and stock availability.
Guide clients through the purchasing process and respond to product-related queries.
Liaise with the warehouse/distribution team to ensure seamless customer order fulfilment.
Assist in collecting feedback from clients and escalating any complaints to the relevant departments.
Ensure availability of brochures, price lists, promotional materials, and forms.
Observe customer flow and alert management of peak times requiring additional support.
Maintain a courteous customer-focused relationship with internal and external stakeholders.

QUALIFICATION, SKILLS AND ATTRIBUTES     :

Full Grade Twelve School Certificate (GCE)
Bachelor’s degree preferably in Aquaculture, Sales & Marketing, Business Administration or related business qualification.
Advanced knowledge in fish nutrition is a plus.
Minimum of 1-2 years of experience in a technical sales role within the aquaculture or related industries.
Proficiency in MS Office (Excel, Word, Outlook).
Effective problem-solving skills and the ability to handle technical inquiries.
Excellent interpersonal and communication skills
Strong analytical skills to diagnose problems and recommend effective solutions to customers
Agility digital proficiency and uncompromising ethics
Proven track record of achieving sales targets and providing sales support. 
Basic knowledge of sales procedures and point-of-sale systems.

HOW TO APPLY:

Candidates meeting these requirements should apply to the Human Resources Manager, a detailed Curriculum Vitae (CV) in PDF Format to the email careers@aller-aqua.co.zm with the subject Tagline of the position e.g. SALES ASSISTANT.

* Please note that only short-listed candidates will be contacted. *

Aller Aqua Zambia (L) is an equal opportunity employer. We thank all applicants for their interest, but only qualified candidates will be contacted for an interview.