FRONT OFFICER- INTERNSHIP

Job description

We are looking for a young and energetic interns to provide support to the front office department. This position will act as a link between clients and the institution by managing the sales and collection of loans in a timely manner. The position reports to the Branch Manager/ Supervisor and will be based in various Locations which include Kitwe, Mufulira, Chambishi, Ndola, Chingola, Luanshya, Mumbwa & Kalumbila.

Responsibilities

Aggressive selling and cross – selling of Fincred Finance’ products and services.
Exercising sound commercial judgment in resolving issues appropriately within the confines of the company’s credit policy, sales strategy and other company rules/policies, Manage key performance drivers, overall sales and profitability across different products and channels,
Ensure th3 at client records are captured correctly in the system and are perfectly filed.
Closely collaborate with senior management, among other superiors, on effective outreach mechanisms and secure cost-effective platforms to penetrate markets,
Actively contribute towards branch weekly targets in terms of disbursements, collections and arrears management.
Following up on defaulting customers and keeping record of all communications.
Ensure front office and customer areas are well maintained to promote security, efficient and professional service delivery and enhance image of the company.

Skills

Independent Self-Starter.
Good communication skills.
Ability to work as part of a team or individually on a project.
Ability to work well under pressure.
Integrity is key.
Development skills

Qualifications

Grade 12 school certificate with 5 credits or better.
Diploma/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field.
Work experience in a Financial Institution is an added advantage

Should you be interested in applying for this role, please submit your detailed CV, copies of relevant qualifications, relevant professional accreditation, registrations and ID/Passport to careers@fincredfinance.com.

The subject of your email should read: APPLICATION: FRONT OFFICE INTERN – (**Location**), respectively.

Closing date for applications: Saturday 15 November, 2025.

Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.

* Should you not hear from us within 1 weeks after the closing date, please accept that your application was unsuccessful.