Multiple Retail Positions

Job description

1. Store Manager x10

Yalelo is looking for a Store Manager to Manage the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

Location: The roles will be based in Lusaka, Kitwe, Mufulira, Mumbwa, Mokambo, Kitwe, Mansa, Katima Mulilo, Isoka and Luwingu.

The Right Fit candidate will:

• Supervise store’s/outlet’s sales performance.

• Communicate sales goals and targets.

• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.

• Lead with service vision to provide the best customer experience for Yalelo customers.

• Maximize efficient resource utilization to ensure the smooth running of store operations.

• Manage in-store service performance in line with Yalelo Values.

• Protect and manages the Yalelo retail brand and reputation.

• Lead the provision of service quality and positive customer satisfaction.

• Establish rapport and cultivates relationships with customers.

The Store Manager Must Have:

• Diploma In Sales and Marketing or relevant qualification (preferred).

Grade 12 Certificate.

• Years’ experience in the desired field with any added preferences such as certifications and affiliations.

• Customer Service Experience.

• Leadership Experience: Experience in similar position is an added advantage.

• Experience in FMCG industry is an added advantage.

2. Store Supervisor x13

Yalelo is looking for a Store Supervisor to supervise the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.

Location: The roles will be based in Lusaka, Mufulira, Chipata, Mumbwa, Kipushi, Mokambo, Kitwe, Mansa, Katima Mulilo, Solwezi, Kawambwa, Isoka and Luwingu.

The Right Fit candidate will:

• Supervise store’s/outlet’s sales performance.

• Communicate sales goals and targets.

• Ensure timely transmission of scheduled sales reports in accordance with organizational standards.

• Lead with service vision to provide the best customer experience for Yalelo customers.

• Maximize efficient resource utilization to ensure the smooth running of store operations.

• Manage in-store service performance in line with Yalelo Values.

• Protect and manages the Yalelo retail brand and reputation.

• Lead the provision of service quality and positive customer satisfaction.

• Establish rapport and cultivates relationships with customers.

The Store Supervisor Must Have:

• Diploma In Sales and Marketing or relevant qualification (preferred).

• Grade 12 Certificate.

• Years’ experience in the desired field with any added preferences such as certifications and affiliations.

• Customer Service Experience.

• Leadership Experience: Experience in similar position is an added advantage.

• Experience in FMCG industry is an added advantage.

3. Store Assistant x4

Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.

Location: The roles will be based in Mpika, Mufulira Manyama and Katima Mulilo.

The Right Fit candidate will:

• Greet and welcome customers to the store in a pleasant manner.

• Assist in displaying products in an easy-to-locate manner.

• Consistently utilises best practice standards in providing customer service in the retail store.

• Assisting customers in locating desired items.

• Informing customers of shop promotions to encourage purchases.

• Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.

• Addresses and resolves customers’ complaints in a professional manner.

• Maintains in-depth product knowledge to provide advice and recommendations as needed.

• Inspects items and products for any damages and spoilage.

• Assists stores staff in monitoring stock inventory.

• Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles.

• Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.

The Store Assistant Must Have:

• Grade 12 Certificate.

• 1 Years’ experience in the desired field.

• Customer Service Experience.

• Experience in FMCG industry is an added advantage.

Note:

• This is a full-time position and the successful candidate must be available to work weekdays and weekends.

• Only shortlisted candidates will be contacted.

• Apply with your application letter and CV to careers@yalelo.com ; stating which Store Location and Position you are applying for.

• Remember to indicate the job title and location you are applying for in your application subject line.