DEVELOPMENT OF EXCRETA (SHIT) FLOW DIAGRAMS FOR KAFUBU WATER AND SANITATION COMPANY’S AREAS OF OPERATION

Job description

Request for proposals -Terms of Reference

Title Development of Excreta (Shit) Flow Diagrams for Kafubu

Water and Sanitation Company’s areas of operation

Area of assignment Ndola, Luanshya, Masaiti and Mpongwe, Zambia

Proposal due date 20th November 2025 (12:00 hours)

Expected starting date 20th December 2025

Expected completion date 18 February 2026

Duration of assignment 10 weeks

Assignment contact(s)

Adamson Sakala (Adamsonsakala@wateraid.org), Eddy

Chikuta (Eddychikuta@wateraid.org) and Lungi Biyela

(lungibiyela@wateraid.org)

1Background

A Sanitation and Water Operator Partnership (SWOP) between Kafubu Water and

Sanitation Company Limited (KWSC), Northumbrian Water Limited (NWL) and Partners,

and WaterAid is currently underway. The SWOP is being implemented in the KWSC areas

of operation i.e. Ndola, Luanshya, Masaiti and Mpongwe, located in the Copperbelt

Province in Zambia.

Kafubu Water and Sanitation Company Limited was established in the year 2000 through

the Water Supply and Sanitation Act No. 28 of 1997, with the mandate of providing water

and sanitation services to three Districts. At formation, the Ndola City Council, Luanshya

Municipal Council, and Masaiti District Council were the Shareholders of the Utility.

However, Mpongwe District Council was included as a shareholder of KWSC in the year

2023, thereby taking over the provision of water and sanitation services in Mpongwe

District. At the close of 2022, the combined population of the 4 districts was 1,149,860

with 89% and 61% of the urban population receiving water and sanitation services

respectively.

KWSC has developed a Strategic Plan for the period in planning of 2023-2027, it is based

on the following 5 pillars:

1) Universal coverage of water and sanitation services

2) Financial Sustainability

3) Quality Service Delivery

4) Operational Efficiency

5) Change Management

The Objectives set for the period in planning are as follows:

• Objective 1: To Reduce Non-Revenue Water from 75% to 25% by 2027

• Objective 2: To Increase O&M Coverage from 52% to 110% by 2027

• Objective 3: To Increase Service Delivery and Sanitation Coverage (Offsite and Onsite)

from 62% to 85% by 2027

• Objective 4: To Improve Staff Productivity Levels from 81% to 98% by 2027

• Objective 5: To Develop and Maintain Quality Management Systems by 2027

• Objective 6: To Improve Liquidity and Profitability

Under Objective 3, below are the strategies to achieve this objective and the key

results.

Strategies Key results

Systematic replacement of 120km of

597km of the sanitary sewer network

• Increased revenue base

• Increased sanitation coverage

• Reduced blockages and overflows

• Reduced sanitation related customer

complaints

Development and implementation of

FSM and OSS business models to account

for 23% of SSW coverage

• Increased sanitation coverage

• Increased revenue base

Increase offsite sanitary sewer coverage

in urban areas by 5%

• Increased sanitation coverage

• Increased revenue base

To increase volume of wastewater, which

is safely treated and disposed from

42,000m3/day to 100,000m3/day

• Safe environment

2Scope of work

To progress the implementation of some of the strategies of Objective 3 of the KWSC

Strategic Plan, Shit Flow Diagrams (SFDs) and corresponding reports need to be

developed. SFDs for each of the four (4) towns under KWSC areas of operation and an

overall SFD for KWSC are required.

The selected consultant will be responsible for:

• Conducting a situational analysis of the existing sanitation infrastructure

• Mapping excreta flows across the sanitation service chain

• Developing SFDs that accurately represents the current state of sanitation

management in the KWSC service areas.

• Providing recommendations for improved sanitation service delivery based on

findings.

• Delivering the final SFD in both digital and physical formats.

2.1 Inception (Week 1)

The first week will be allocated to confirm contractual obligations and agree on final

scope of work and expected timeline. The consultant is invited to apply their minds and

offer improvements to the Scope of Work (SoW) as long as the overall goal is achieved.

Communication – name in brackets indicates responsibility:

– Hybrid inception meeting (KWSC, NWL and WaterAid and

– Minutes of inception meeting. Within 3 working days of meeting. (Consultant)

2.2 Data gathering (Weeks 2 – 6)

Data required for the development of the SFDs will be collected through literature

reviews, interviews with key stakeholders, reviews of KWSC operational data and other

methods applicable.

Communication – name in brackets indicates responsibility:

– Hybrid progress meeting end of Week 4 (KWSC, NWL and WaterAid))

– Presentation of progress. Include challenges, assumptions undertaken thus far.

(Consultant)

– Minutes of progress meeting. Within 3 working days of meeting. (Consultant)

2.3 Development of SFDs and reports (Weeks 7 – 8)

Generate SFDs for each of KWSC towns and accompanying reports using the SFD

Graphic Generator.

Communication – name in brackets indicates responsibility:

– Virtual progress meeting end of Week 8 (KWSC, NWL and WaterAid)

– Consultant to present generated SFDs for validation and approval by KWSC

(NWASCO, MWDS).

– Minutes of progress meeting. Within 3 working days of meeting. (Consultant)

2.4 Final review, presentation and close-out (Week 9)

A due date for delivery of the final deliverables will be agreed on during inception. The

Consultant will present the findings to KWSC management and stakeholders.

Communication – name in brackets indicates responsibility:

6Request for proposals -Terms of Reference

– Presentation meeting in week 9. Presentation to be held in-person at KWSC Head

Office in Ndola

– Presentation of final deliverables. (Consultant)

– Final submission of agreed deliverables at end of project. (Consultant)

3Outputs and timeline

This section shows a summary of the expected outcomes and estimated timeline. The

consultant should replicate this table with their own timeline & estimate as part of

proposal submission. This section must be read in conjunction with the previous section

outlining the scope of work.

Scope of work & outputs Due date Lead

Inception

• Signed agreement

• Minutes of inception meeting – including

agreement on final deliverables & due

dates

Week 1 WaterAid/KWSC

• Data collection

• Interviews with key stakeholders

• Mapping of sanitation facilities

Week 6 Consultant

• Generation of SFDs and reports Week 8 Consultant

Final review, presentation & close-out Week 10 Consultant

4Team composition and qualifications

In addition to academic qualifications at a graduate level, the team members should

possess the following experience and skills.

4.1 Key experts and minimum requirements

The staff described below are required as minimum requirements to achieve the

objectives of this project.

Position Minimum Qualifications and Experience

Project Leader

Education:

Minimum of Master’s degree in civil / environmental

/Sanitation/ Engineering or other relevant discipline.

General experience:

Minimum years’

experience: 10 years

relevant experience

in sanitation

Position Minimum Qualifications and Experience

management,

research or similar

• Experience as Project Manager or Team Leader on

previous projects similar in scale and content to this

one.

Specific experience:

• Minimum of 10 years’ experience in the WASH sector

• Demonstrated knowledge of the sanitation sector in

Zambia

• Demonstrated knowledge and application of the SFD

tool

• Bidding consultants are expected to have demonstrable

experience in the creation of SFDs.

• Excellent and demonstratable communication, report

writing and presentation skills, especially in English.

• Experience in undertaking desk review and collating

key information or anything similar.

• Experience in conducting interviews with diverse types

of Key Informants including government officials,

CBOs, among others

5Application process

Submissions from interested consultants should comply to the requirements set out in

this section.

5.1 Technical Proposal

Technical proposal that does not exceed 10 pages should include:

• Introduction and Interpretation of the TOR (Terms of Reference)

• Methodology to be used in undertaking the assignment, showing in detail how the

consultant team will obtain rigorous evidence-based estimates of the different shit

flow components in each location

• Work plan (i.e. time and activity schedule, in line with timeline shown in Section 3).

• Relevant experience of staff as related to the assignment.

• Curriculum Vitae of team

The Technical proposal will be evaluated based on the criteria below.

Scoring criteria Max score

1. Methodology 40

2. Work Plan 10

3. Relevant experience in conducting a similar assignment 30

4. Qualification/s of assignment lead and staff related to the

assignment

20

TOTAL TECHNICAL SCORE

Minimum score o f 70 required prior to financial evaluation

100

A proposal shall be disqualified at this stage if it does not respond to important aspects

of the TOR or if it fails to achieve the minimum technical score of 70% after composite

score from all evaluators. Only consultants meeting minimum technical score will have

their financial proposals evaluated.

5.2 Financial proposal

Financial proposal that includes:

• A table similar to the ‘outputs and timeline’-table (section 3 of this RFP) with cost

breakdown per output

• For each staff member involved, provide breakdown of hours, hourly rate and total

cost

• Any other operational costs to be incurred during this assignment

• Final lumpsum including VAT in Zambian Kwacha (ZMK)

5.3 Submission

Interested Consultant should submit their technical and financial proposals by email.

Email details and submission date are shown on the Title page of this RFP. The email

subject should reflect the Title of this assignment as shown on the Title-page.

All enquiries should be emailed the Assignment contact listed on the Title-page.