MIS Data Analyst

Job description

DEPARTMENT : Airtel Money

VACANCY : MIS Data Analyst

LEVEL : Senior Officer

LOCATION : Lusaka, HQ

JOB PURPOSE

To facilitate, schedule and coordinate various Airtel Money products and market research activities & analysis to gain key insights about our customers, impact of marketing campaigns and general industry trends.

CORE RESPONSIBILITIES ARE:

• Gather transactional, product, marketing, agent/merchant and customer data from multiple systems into a usable format.
• Work with the IT, Operations or Business Intelligence teams to ensure data pipelines are valid, timely and complete.
• Maintain data integrity, ensuring appropriate data cleaning, transformation and reconciliation.
• Produce regular MI reports (daily, weekly, monthly) covering KPIs for Airtel Money products/services: e.g., active customers, transaction volumes/values, agent activity, churn, acquisition.
• Develop dashboards / visualisations for business stakeholders (commercial, product, operations).
• Ensure reports are accurate, delivered on time, and include narrative commentary
• Develop short-term and long-term forecasting models for metrics like customer growth, transaction value volume, revenue.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Relevant University degree preferably from a business or IT discipline.
• Strong analytical, problem-solving skills; high attention to detail.
• Advanced Excel, ability to work with large data sets (and preferably experience with BI tools and SQL).
• Business acumen: ability to translate numbers into business implications.
• Good communication skills (verbal & written), stakeholder management.
• Understanding of telecom / mobile money / financial services business environment is a plus.

Relevant Experience:

• Minimum 2 years MI Reporting experience
• Market Research tools/Methodologies
• Statistical knowledge and understanding
• Excellent and effective communications skills, both orally and in writing
• Excellent presentation skills
• Good knowledge of all products within a product family
• Good level of knowledge of market trends.
• Basic knowledge and use of technical principles, theories and concepts.

Competencies Required for the Post

• Strong stakeholder engagement.
• Innovation.
• Ability to network and collaborate with others.
• Strong interpersonal skills.
• Strong analytical skills.
• Ability to work under pressure.
• Customer focused.
• Empowering full work responsibility to achieve business target.

CLOSING DATE :

Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. Please indicate the location you are applying to in the subject line. Closing date for receiving applications is Friday, 15th November 2025.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.