OPERATIONS ASSISTANT & COORDINATOR

Job description

Kwelan is Zambia’s leading peer-to-peer car-sharing platform, connecting vehicle owners and renters through technology. Our mission is to digitize mobility, empower locals, and revolutionize the car rental experience across Africa. We’re a fast-growing startup redefining how people move, rent, and earn — and we’re looking for passionate individuals to join our journey.

The Role

We’re hiring a proactive and tech-savvy Operations Assistant & Coordinator to support our growing operations team. The ideal candidate is someone who enjoys being on the move, solving problems quickly, and ensuring every Kwelan booking runs smoothly from start to finish.

You’ll help coordinate daily vehicle operations, ensure service quality, and support the team in delivering exceptional customer experiences. This is a hands-on role that blends coordination, on-ground support, and quality control — perfect for someone who thrives in a fast-paced environment.

Key Responsibilities

Coordinate and monitor day-to-day operational activities to ensure smooth service delivery.
Conduct pre- and post-rental vehicle inspections to maintain Kwelan’s quality standards.
Manage bookings, handovers, and drop-offs efficiently and professionally.
Handle on-the-ground needs such as refueling, jump-starting, and minor rescue support.
Ensure vehicles are properly serviced and ready for rentals at all times.
Support operational planning, logistics, and process improvement initiatives.
Collaborate with the wider team to ensure performance targets and service levels are met.
Assist with data collection and reporting to improve operational efficiency.

Qualifications & Requirements

Bachelor’s degree in Business, Operations, Logistics, or any related field (preferred).
Valid driver’s license (manual & automatic) held for at least 4 years.
Confident driving in both urban and rural settings.
Male candidates are preferred due to the physical and late-hour nature of the role (operational requirement).
Strong technical skills and comfort working with digital platforms.
Excellent problem-solving, communication, and organizational abilities.
A passion for cars and familiarity with basic vehicle operations.
Willingness to work flexible hours, including weekends or evenings when required.

Who You Are

Energetic, reliable, and self-motivated.
A fast learner with a strong attention to detail.
Calm under pressure and able to think quickly in unexpected situations.
Passionate about innovation, technology, and the automotive industry.
A team player who takes ownership and strives for excellence.

Why Join Kwelan?

Be part of one of Zambia’s most exciting tech startups.
Real opportunities for growth and professional development.
Work in a dynamic, forward-thinking environment.
Help shape the future of mobility across Africa.

How to Apply

Send your CV and a short cover letter explaining why you’re a great fit to:

? operations@kwelan.com

Subject: Application – Operations Assistant & Coordinator

Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.