Employee Relations Supervisor

Job description

KEDA Zambia Ceramics Company Limited is a joint venture with presence in West Africa and East Africa and is headquartered in China. Currently KEDA is the world’s biggest ceramic company and clean coal gasification system supplier. With 26 years continuous development, devoting on “limitless innovation and pursuit of better forever”, KEDA has been the leading representative in the ceramic industry in the world.

KEDA Zambia Ceramics is currently looking to recruit for a qualified Employee Relations Supervisor independently handle employee relations cases, ensuring professional management of employee discipline, labor disputes, grievances, and compliance with labor laws, thereby reducing legal and operational risks.

 Key Responsibilities

 Handle all major employee relations cases, including disciplinary actions, workplace disputes, and grievance

Prepare and issue warning letters and other disciplinary documents in compliance with company policy and legal requirement.

Represent the company in labor office matters and coordinate the handling of employee cases with relevant authorities

Compliance & Policy Implementation 

1.Ensure all HR practices comply with local labor laws and internal company policies 2.Provide training sessions for supervisors and employees on company policies, disciplinary processes, and labor law compliance

Reporting & Continuous Improvement 

1.Maintain accurate employee relations records and case documentation 2.Analyze employee relations trends and recommend preventive measures to management

Legal and compliance awareness:

1.Be familiar with Zambian labor laws and related labor policies, ensuring all handling processes comply with legal requirements.

2.Be able to professionally and legally manage cases when employees lodge complaints or when labor authorities are involved, protecting the company’s interests.

3.Be able to promptly follow up on violations (such as theft or failure to follow leave procedures), proactively report, and provide professional recommendations for next steps.

4.Remain impartial and decisive, not swayed by employee emotions or pressure, and enforce company policies fairly and firmly

Required Experience

 Bachelor’s degree or above in Human Resources Management, Business Administration, or related field

1. 5+ years of experience in employee relations, with around 2 years in a supervisory or managerial role.

2. Proven experience in large-scale manufacturing operations (500employees)

3. Solid understanding of labor laws, disciplinary procedures, and dispute resolution processes

4.Strong communication, investigation, and problem-solving skills

Kindly send all applications to zambia-recruitment@twyfordtile.com before Wednesday, 12 November 2025.

 “We are an equal opportunity employer and value diversity in our workforce.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or age.”

NOTE: Keda Ceramics Zambia does not charge any fees at any stage of the recruitment process. If you are asked to make a payment, please report the incident immediately to our Human Resource Department.