Information Technology Infrastructure Administrator

Job description

INF 5 – Information Technology Infrastructure Administrator (1)
Employment Type: Permanent & PensionableInfrastructure management tools
Location: Lusaka Province
Closing Date: November 06, 2025
Job Description

The IT Infrastructure Administrator shall ensure that all Infratel business support systems are managed and maintained as per agreed operational service level agreements.
The IT Administrator shall implement and review security and best practices in the provision of IT Services to both internal and external customers.
The IT Administrator shall ensure that all Infratel business systems are available and accessible at all times.

Key Responsibilities

BSS/ERP Administration

Maintain availability of Infratel  Enterprise Resource Planning systems – Setup and configure all  ERP Modules as required
Upgrade and patch the ERP as needs arises – Train users on all ERP functions – Liaise with third party vendor on the operations of the ERP -Ensure Business Continuity Measures and Backup Measures are put in place
System administrator training

Email Administration

Implement, Manage and Maintain the Corporate Email System
Backup Email System
Train and Provide support to users

Website and Web Applications Management

Manage Website and Web Applications for Infratel
Maintain Backups and DR measures for the website and web applications

Security & Compliance

Ensure policies and procedures are put in place for all systems and processes
Ensure regular security assessments are conducted
Ensure system sensitization and security awareness programes are done

User Training

Responsible for training staff in using the variouscomponents of the ERP and all other  software solutions
Change Management, Configuration and Patch Management
Recommend new features or changes to configuration/ workflows based on userfeedback
Perform Patch Management for all systems
Carryout ChangeManagement Processes
IT infrastructure courses

General Systems and Data Centre Systems Administration

Provide support for administration of data Centreinfrastructure and systems
 Support for Cloud Services Deployment andAdministration
 Support for all internal applications and systems

Network Management

 Manage the Corporate network
ManageAccess Control systems
Manage CCTV footage

Hardware Maintenance

Manage all hardware for theenterprise and for the data Centre
Maintain an accurate IT inventory

Customer Service Support

Manage and maintain the IncidentManagement System –
Train users on all ICT applications
Sensitise users onsecurity entrenchment on all
Support all Infratel Staff on all applications
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General Backups and Maintenance

Manage Backups for allsystems
Ensure BCP measures are put in place for all systems

Reporting

Provide periodical reports for all operations
Minimum Qualifications
Degree inComputer Science or in any relevant field
Member ofICTAZ
Key Competencies and Skills
Good knowledgeof Windows and Linux administration ·
Good knowledgeof Virtualization and Cloud Services
Strongknowledge on ERP administration, MySQL, MSSQL and Oracle Databases
 Good knowledge of backup solutions,restoration and troubleshooting
Strong Databasemanagement and ICT Security procedures
Good technicalunderstanding of security strategies, technologies and risk concepts · Goodknowledge of Project Management
Good knowledgeof networking and communication protocols
Key Skills
Ability tomaintain confidentiality
 Ability to collaborate and work with a team
 Strong oral and written communication skills
Good customersupport skills
 Ability to multi-task while paying strongattention to detail
KeyAttributes/Competencies
Logicalthinking and problem solving
 Highly proven ethical conduct and free fromcriminal record; and
 Highly computer literate and presentationskills
Job seeker resources
Years of Experience Required
Minimum of three (3) years of Information Technology experience