Executive Assistant

Job description

Mission/Core Purpose of the Job:

To provide administrative support to Managing Director and department and follow through general office management procedures to facilitate smooth operations of the Entity.

Key Responsibilities:

Coordinates and manages the Managing Director’s calendar, scheduling meetings, appointments, and travel arrangements;
Prioritizes and optimizes the Managing Director’s schedule to ensure efficient use of time and resources;
Serves as the primary point of contact for internal and external communications, screening and directing inquiries as appropriate;
Manages email correspondence, drafting responses and ensuring timely follow-up on action items;
Prepares and edits documents, presentations and reports for the Managing Director to maintain a high standard of accuracy and professionalism;
Handles confidential information with discretion and integrity, maintaining strict confidentiality at all times;
Assists in the planning, coordination and execution of strategic projects and initiatives led by the Managing Director;
Tracks project milestones, deadlines and deliverables, providing regular updates and support to ensure successful outcomes;
Anticipates the Managing Director’s needs and proactively provides support to enhance productivity and effectiveness;
Prepares briefing materials, agendas and documentation for meetings, ensuring the Managing Director is well prepared for engagements with senior executives, clients and partners;
Coordinates meetings and events involving the Managing Director, managing logistics and ensuring a seamless experience for participants;
Provides strategic input and assistance to the Managing Director in decision-making processes, offering insights and analysis as needed;
Collaborates with cross-functional teams to drive organizational priorities and initiatives forward;
Organizes and prepares for meetings, including gathering documents and attending to logistics;
Makes travel arrangements for the Managing Director and the entire organization, and handles travel receipts;
Raises purchase requisitions (PRs) for the organization.

Candidate Requirements

Grade 12 certificate with 5 credits or better, including Mathematics and English;
Bachelor’s degree in business administration or a related field;
Three (3) years of experience in an administrative role, preferably in a Fintech environment, handling general office responsibilities and procedures;
Customer Service training;
Records Management.

Email your application to jobs.zm@mtn.com with the subject line: Application – Executive Assistance.

Candidates are mandated to answer the question below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Closing Date: 6th November 2025

Please note: Hand-delivered applications will not be accepted. Only shortlisted candidates will be contacted.