Debt Recoveries Officer

The debt recoveries officer is responsible for coordinating the debit recovery process by identifying and contacting default clients to minimize arrears which client relationship officers have failed to collect.

COMPETENCIES

Good communication skills
Strong negotiation skills
Attention to detail
Customer service oriented
Honest and trustworthy
Able to work under pressure
Good time management
Team player
Goal driven
Knowledge of credit and recovery procedures

ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitor the loan portfolio to identify clients with arrears exceeding 30 days.
Reduce 30-day PAR cases to PAR 1 through effective follow-ups.
Identify root causes of loan defaults and recommend process improvements to the supervisor.
Escalate complex or uncooperative cases to the legal department in a timely manner.
Develop and manage repayment plans with defaulting clients, ensuring adherence to agreed terms.
Conduct regular field visits to engage with clients and resolve outstanding debts.
Prepare and submit weekly recovery performance reports.

QUALIFICATIONS

Diploma/Degree in Banking and Finance, Business Administration, Economics or any other relevant Business-Related Course
A minimum of 2 years of relevant work experience in debt collection and credit risk management in a Bank/Microfinance Institution.
At least two years of experience in a financial institution, with exposure to credit or lending and debt collection functions.

 If you meet the set criteria and would need to be considered for the above mentioned position, you are encouraged to submit your credentials to ZM_HR@finca.co.zm not later than Thursday 23rd October, 2025

FINCA, an equal opportunity Employer!!