IT Engineer Appications Support (Billing & VAS)

Job description

At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Job Title: Applications Engineer Support (Billing and VAS)

The key responsibilities for this role include but are not limited to the following:

Coordinate VAS, Charging, and Billing partners/vendors to maintain >99% service availability.
Oversee Convergent systems, Postpaid billing, Prepaid charging, and VAS operations.
Monitor performance indicators to prevent revenue loss.
Identify and propose new VAS opportunities aligned with MTN Zambia and MTN Group goals.
Maintain high service quality and uptime for Charging, Billing & VAS systems.
Prepare performance reports for MTN Group and MTN Zambia EXCO.
Ensure compliance with internal SLAs and prevent revenue leakages.
Evaluate, install, configure, and deploy new or enhanced applications.
Ensure applications meet business needs and resolve system issues promptly.
Collaborate with teams on testing and integration of new software.
Review technical documentation to confirm functionality and compliance.
Manage design, development, and installation of system upgrades.
Coordinate with software suppliers for timely issue resolution.
Work cross-functionally to ensure fast product rollout and fewer complaints.
Perform other duties as assigned by management

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
4-year degree in B Sc degree in IT / Software Engineering or related field
3 to 4 years of experience in telecoms IT experience in the Charging, Billing and VAS area.
Troubleshooting, analytical, logical, critical thinking and problem-solving abilities necessary to meet daily challenge of responsibilities
Knowledge and experience in computer data communication networks, Artificial Intelligence and Machine Learning, API technology, Kubernetes and microservices technology, Cloud technology, Tariff configuration, project management and Vendor coordination.
Experience in GSM Telecommunications, Database Administration, Data Analytics, Cloud Technology, Kubernetes & Microservices, Artificial Intelligence & Machine Learning, Unix Administration & Shell Scripting, Advanced MS Excel, ITIL Intermediate, and Project Management will be an added advantage.

Women are strongly encouraged to apply

Send your application to: jobs.zm@mtn.com

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 22nd October 2025

Note: that only shortlisted candidates will be contacted.