Senior Human Resource Officer

Job description

We are seeking a Senior Human Resource Officer whose role is pivotal and is responsible for overseeing and executing key HR functions, including recruitment, employee relations, performance management, compliance, and policy implementation. The successful candidate will require leadership and problem-solving skills to support the organization’s strategic HR objectives.

Key Responsibilities

Organize and facilitate structured interview processes in collaboration with hiring managers.
Draft, review, and issue job offers, employment contracts.
Lead onboarding and induction programs to integrate new employees effectively into the company culture.
Monitor employees during probation, conducting periodic evaluations and providing necessary support.
Serve as the first point of contact for HR-related queries and concerns.
Mediate and resolve workplace conflicts, grievances, and disciplinary cases in a fair and timely manner.
Support initiatives that drive employee engagement, motivation, and retention.
Monitor and execute staff welfare and wellness programs to enhance employee satisfaction.
Assist in designing and implementing performance management frameworks.
Support managers in conducting appraisals and provide feedback mechanisms for employee growth.
Ensure compliance with Zambian labour laws.
Draft, review, and enforce HR policies and procedures in line with company objectives.
Monitor adherence to internal policies and ethical standards, recommending updates where needed.
Support the roll-out of new HR systems, processes, and initiatives.
Process monthly payroll accurately and on time, including statutory obligations (NAPSA, NHIMA, PAYE).
Liaise with and manage the in-house pension scheme and other employee benefits.
Safeguard sensitive employee data, ensuring compliance with confidentiality standards and data protection.
Handle Human Resource matters and information with discretion.
Provide HR analytics and reports to management for informed decision-making.
Champion a positive workplace culture, diversity, and inclusion across the company.

Required Qualifications, Skills, and Experience

Bachelor’s degree in human resource management, Business Administration, or a related field.
A minimum of 5 years of professional experience in an HR generalist or Senior HR Officer role.
Thorough knowledge of Zambian labour laws (The Employment Code Act, 2019) and HR best practices.
Proven experience in Payroll software and computerised HR Information System (HRIS) environment.
Exceptional communication (written and oral), organizational, and time-management skills.
High level of integrity, strong ethics, and proven ability to handle sensitive and confidential information with discretion.
Demonstrated problem-solving and decision-making aptitude.

How to Apply

Interested candidates who meet the above criteria should submit their application letter, Curriculum Vitae (CV), and copies of professional qualifications to applyhumanr@gmail.com by Friday, 3rd October 2025.