Employer and vacancy source: Hyperlabs Zambia Limited
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerHyperlabs Zambia Limited
- LocationZambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- Hyperlabs Zambia Limited
- Location
- Zambia
- Posted
- October 10, 2025
- Job type
- Full Time
- Category
- Other
Website Hyperlabs Zambia Limited
Job description
Job Title: Tech Support Technician
Location: Lusaka, Zambia
Company: Hyperlabs Zambia Limited
Department: Technology & Operations
About Hyperlabs Zambia
Hyperlabs Zambia Limited is a fast-growing technology company headquartered in Lusaka, building innovative digital solutions that empower businesses and communities across Zambia and beyond. We are driven by innovation, reliability, and a commitment to exceptional service delivery.
Key Responsibilities
· Provide technical support for hardware, software, networking, and system-related issues.
· Troubleshoot and maintain CCTV systems, IP cameras, and related network configurations.
· Install, configure, and maintain Linux-based systems, servers, and end-user devices.
· Respond to support requests via ticketing systems (e.g., Zendesk, Jira, Freshdesk) and ensure timely resolution.
· Support deployment and configuration of new systems and updates.
· Monitor system performance and provide recommendations for optimization.
· Document all issues, solutions, and system configurations accurately.
· Provide onsite and remote support for internal and external users.
· Collaborate with the product and engineering teams to resolve recurring issues.
· Assist with LAN/WAN setup, routers, switches, and network troubleshooting.
Qualifications & Experience
· Diploma or Degree in Information Technology, Computer Science, or a related field.
· 2–4 years’ experience in a technical support or IT helpdesk role.
· Hands-on experience with CCTV systems, Linux environments, and general hardware support.
· Familiarity with networking fundamentals (TCP/IP, routing, switching).
· Certifications such as CompTIA A+, Network+, Linux+, CCNA, or ITIL Foundation are an added advantage.
· Strong communication and problem-solving skills.
Why Join Us
At Hyperlabs Zambia, you’ll be part of a dynamic and fast-evolving tech team that values learning, collaboration, and innovation. We offer opportunities to work on impactful projects and grow your technical expertise in an environment that encourages creativity and excellence.
? To Apply: Send your CV and a brief cover letter to jobs.hyperlabs.zambia@gmail.com with the subject line “Tech Support Technician Application – [Your Name]”. Applications close on :.17/10/2025