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Country Manager – FDH Money Bureau Limited

Zambia Institute Of Human Resource Management Zambia

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Employer reference

Employer and vacancy source: Zambia Institute Of Human Resource Management

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerZambia Institute Of Human Resource Management
  • LocationZambia
  • Employer websitezihrm.org.zm
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Zambia Institute Of Human Resource Management
Location
Zambia
Posted
October 1, 2025
Job type
Full Time
Category
IT & Telecoms
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website Zambia Institute Of Human Resource Management

Job description

COUNTRY MANAGER – FDH MONEY BUREAU LIMITED (ZAMBIA)

Job Identification

Job Title: Country Manager

Location: Zambia

Reports To: Managing Director / Board of DirectorsAdvertise in ZambiaJob search platform

Direct Reports: Finance & Admin Officer (1), Team Leaders (6)

Indirect Reports: Forex Tellers (6)

Subsidiary: BSquare Bureau de Change Limited

Possible Location: Ndola, Lusaka, or Livingstone

Job Purpose

To lead, grow, and strategically expand FDH Money Bureau’s operations in Zambia by managing financial and operational performance, developing efficient systems, ensuring regulatory compliance, and building a high-performing team aligned with company goals and FDH’s core values (FASTTER), in order to drive sustainable growth and market leadership.Job search platformAdvertise in Zambia

Key Responsibilities

i. Strategic Leadership & Operations

Develop and execute Zambia Bureau’s strategic plan aligned with company scorecard.

Set policies, goals, budgets, and monitor outlet performance.

Recommend opening or closing of locations based on performance.Advertise in Zambia

Discretion: Full autonomy

Measure: Performance scorecards, financial reports

ii. People & Performance Management

Lead recruitment, staff scheduling, training, and performance reviews.

Drive talent development, retention, and motivation strategies.

Conduct staff meetings and manage succession planning.

Discretion: High to full autonomy

Measures: Staff turnover, training records, productivity

iii. Process & Compliance Excellence

Design and implement operational procedures to boost efficiency.

Ensure all staff have access to updated procedure manuals.

Organize Board meetings, draft resolutions, file statutory returns (Registrar General).

Ensure full compliance with Bank of Zambia and legal requirements.Advertise in Zambia

Discretion: Full autonomy

Measure: Clean audit reports, filed returns, updated manuals

iv. Reporting & Financial Oversight

Submit weekly performance reports (per outlet) to Managing Director.

Ensure timely monthly operational and BoZ regulatory reports.

Review financial statements and trading reports to drive profitability.

Authorize operating cash within policy limits.

Discretion: Full autonomy

Measure: Timeliness, accuracy, compliance

v. Stakeholder & Regulatory Engagement

Interface with Managing Director, Board, HR, Team Leaders, and customers.

Represent Bureau in negotiations and regulatory submissions (e.g., Bank of Zambia).Advertise in Zambia

Key Decisions: Staff recruitment, forex allocation, impacting entire subsidiary.

Qualifications & Skills

Education: Bachelor’s Degree in Business Administration, Economics, Finance, Accounting, or related field.

Professional Membership: Membership in a relevant professional body preferred.

Key Skills:

Leadership & People Management

Strategic Planning & Negotiation

Financial Analysis & Market Intelligence

Decision-Making & Judgement

Experience Required

Minimum 10 years in:

Financial analysis & market trend interpretation

Business strategy formulation & execution

Operational & people management

Driving growth and efficiency in financial services

Asset & Financial Responsibility

Financial Authority: Approve operational cash within policy.

Assets Custodianship:

IT Equipment & Vehicles – proper use & maintenance

Confidential Documents – secure handling & storage

Key Stakeholders

Internal: Managing Director, Board, HR, Team Leaders, Staff

External: Customers, Bank of Zambia, Registrar GeneralAdvertise in Zambia

Nature of Interaction: Reporting, negotiating, policy implementation, compliance submissions

Application Submission Guidelines

Email Address: cv@zihrm.org.zm

Document Format: A single PDF file containing all required credentials

Deadline: Friday, 29th September 2025, by 18:00 hrs

Important Details:

Combine all required documents into one PDF file.

Submit your application before the deadline to avoid disqualification.

Clearly indicate the job reference (including the location: Ndola, Lusaka, or Livingstone) in your application.

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