Multiple Positions

Job description

JOB OPPORTUNITIES AT ELEGANCIANA LODGES – CHUDLEIGH, LUSAKA

Eleganciana Lodges, a serene “Home Away from Home” offering comfortable bed & breakfast accommodations with modern amenities, is seeking the following positions to join our team:

LODGE MANAGER

Key Responsibilities:

Oversee daily lodge operations, including guest services, housekeeping, and facilities management, kitchen, maintenance & security

Manage staff, including recruitment, training, scheduling, and performance monitoring.

Ensure high standards of customer service, cleanliness, and safety throughout the lodge.

Maintain inventory and manage budgets efficiently.

Develop and implement strategies to enhance guest satisfaction and lodge profitability.

Handle guest inquiries, complaints, and feedback professionally and promptly.

Minimum Qualifications and Experience:

Minimum Grade 12 School Certificate with at least five (5) credits, including English and Mathematics

A Diploma or Degree in Hospitality Management, Tourism, or a related field is highly desirable.

Minimum of 3 years in a supervisory or managerial role within the hospitality industry; experience managing lodge operations is preferred.

Strong leadership, communication, and organizational skills.

Knowledge of hospitality software and booking systems is a plus.

Ability to resolve guest complaints and ensure high levels of customer satisfaction.

Understanding of health and safety regulations within the hospitality industry.

Ability to work flexible hours, including weekends and holidays.

Required Application Documents:

CV/Resume

Cover Letter

Certified copies of Degree/Diploma and Academic Transcripts

Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate

RECEPTIONIST / FRONT OFFICE ADMINISTRATOR

Key Responsibilities:

Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary.

Handle incoming and outgoing communications via phone, email, and social media promptly and professionally.

Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval.

Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed.

Provide administrative support, including documentation, report writing, filing, and assisting management as assigned.

Perform any additional front office or administrative tasks as directed by supervisors.

Minimum Qualifications & Experience:

Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field.

Minimum 2 years’ experience in a similar role within the hospitality industry.

Strong understanding of customer service in hospitality, both face-to-face and via phone/email communication.

Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage.

Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.

Required Application Documents:

CV/Resume

Cover Letter

Certified copies of Degree/Diploma and Academic Transcripts

Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate

CHEF / COOK

Key Responsibilities:

Prepare and cook meals according to approved recipes and lodge standards.

Plan menus and coordinate meal preparation to ensure timely service.

Manage kitchen inventory — order supplies, monitor stock levels, and minimize wastage.

Maintain strict cleanliness and hygiene in all kitchen areas, including equipment and storage.

Enforce food safety, health, and sanitation regulations in compliance with Zambian hospitality standards.

Work collaboratively with kitchen and service staff to ensure smooth operations.

Minimum Qualifications & Experience:

Diploma or Certificate in Culinary Arts / Food Production (or equivalent professional training).

Proven 2 years experience as a Chef, Cook, or in a similar culinary role.

Strong knowledge of food safety principles.

Ability to perform well in a high-pressure and fast-paced environment.

Creativity, consistency, and passion for quality food presentation are essential.

Required Application Documents:

CV/Resume

Cover Letter

Certified copies of Degree/Diploma and Academic Transcripts

Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate

SECURITY OFFICER

Key Responsibilities:

To maintain access control by greeting, assisting, directing and signing visitors in and out of company premises.

To secure lodge property, buildings, personnel and assets by conducting regular patrols, recording and reporting any incidents to the supervisor.

To prevent crime, theft and trespassing at company premises by identifying, reporting and removing unauthorized persons.

To monitor and review electronic surveillance systems to detect and take note of unusual activities.

To maintain and prepare detailed reports and handover notes during shift changes of all activities and incidents at company premises.

To be the first respondents to incidents, accidents and any other emergencies occurring within company premises.

To institute and maintain safety protocols and procedures within the company premises by assessing safety measures and reporting security concerns and taking appropriate action as the situation may require at the time.

To perform any other duties as assigned by the supervisor.

Minimum Qualifications & Experience:

Grade Twelve (12) Certificate with a credit or better in English and Mathematics.

Minimum of Three (3) years work experience as a Security Guard.

Must be aged between 25 and 30 years old.

Must have integrity and honesty.

Must be Physically fit.

Must have good verbal and written communication.

Must have high moral and ethical conduct.

Required Application Documents:

CV/Resume

Police Clearance

Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate

Certified Copy of NRC

GARDENER/GENERAL WORKER

Key Responsibilities:

Monitor the health of all plants, trees, shrubs, and green spaces, ensuring proper watering, feeding, and fertilization.

Trim and shape trees and shrubs, mow lawns, weed gardens, and maintain walkways clear of debris and litter.

Plant and nurture new flowers, trees, and plants, maintaining their growth according to the lodge’s landscaping standards.

Use and maintain landscaping equipment safely, including mowers, trimmers, and gardening tools.

Apply fertilizers, pesticides, and other plant treatments following health, safety, and environmental regulations.

Perform basic grounds maintenance such as grass cutting, leaf raking, emptying bins, and general upkeep of outdoor areas.

Maintain high standards of cleanliness and appearance for all outdoor guest areas.

Report any maintenance issues or plant health concerns to management promptly.

Minimum Qualifications & Experience:

Grade Twelve (12) Certificate with a credit or better in English and Mathematics.

Minimum 2 years’ experience in groundskeeping, landscaping, or garden maintenance.

Certification in landscaping or horticulture is an added advantage.

Ability to work independently and reliably with minimal supervision.

Strong attention to detail and pride in maintaining attractive gardens.

Knowledge of fertilizers, pesticides, and safe plant care practices.

Required Application Documents:

CV/Resume

Police Clearance

Recommendation letter from previous workplace

Certified Copy of Grade 12 Certificate

Certified Copy of NRC

How to Apply:
Send all application documents to eleganciana.careers@gmail.com with the subject line of the role you are applying for by Sunday, 5th October 2025 at 17:00 hrs.

Kindly note that only candidates who have been selected will be contacted for interviews.