Tailored cover letter
A clearer application
That cover letter framework saved my life. I had to apply for three jobs in one night, and the structure made it so fast.
Job alert
Collections Officer
LIBERTY CREDIT LTD Lusaka, Zambia
Cover letter help
Need a cover letter?
Create my cover letter
Check whether this older listing is still open.
It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer and vacancy source: LIBERTY CREDIT LTD
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerLIBERTY CREDIT LTD
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Job facts
Key details for this vacancy
- Employer
- LIBERTY CREDIT LTD
- Location
- Lusaka, Zambia
- Posted
- September 29, 2025
- Job type
- Full Time
- Category
- Other
This listing has expired.
The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
Website LIBERTY CREDIT LTD
Job description
Job Title: Collections Officer
Department: Credit Department
Reports To: Credit Manager
JOB SUMMARY
The Collections Officer is responsible for managing the recovery of overdue accounts and ensuring prompt repayment of loans in line with Liberty Credit Limited’s credit policies. This role involves direct interaction with clients to negotiate repayment terms, conduct follow-ups, and implement effective recovery strategies. The officer must balance firm debt collection practices with professional customer service, while ensuring compliance with legal and regulatory requirements.
SKILLS
Strong negotiation and communication skills.
Ability to work under pressure and meet recovery targets.
Good understanding of credit management principles and the loan cycle.
Familiarity with credit reporting systems and basic legal collection processes.
High level of integrity and professional ethics.
Proficiency in Microsoft Office and loan management systems.
Fluency in English and local languages for effective client communication.
KEY RESPONSIBILITIES
Monitor assigned loan accounts and identify overdue payments.
Contact clients and defaulters using phone calls, SMS, emails, and field visits to request payment of outstanding balances.
Conduct investigations to locate debtors, verify their contact information, and identify their financial capacity or assets to support recovery efforts.
Negotiate repayment plans, settlements, or restructuring options in line with company policies and legal guidelines.
Ensure timely collection of outstanding debt while maintaining professionalism and fairness.
Accurately document all communications, agreements, and collection activities in the company’s system.
Identify problematic or high-risk accounts and escalate them to the Collections Supervisor or Credit Manager for further action.
Recommend accounts for legal action, repossession, or write-off in line with company policy.
Collaborate with the legal team on escalated recovery cases.
Adhere to all relevant debt collection laws, regulations, and internal policies.
Prepare and submit daily, weekly, and monthly collection performance reports.
Participate in review meetings and suggest improvements to collection strategies.
Educate clients on loan terms, repayment obligations, and consequences of default.
Support other credit operations and team initiatives as required by the Credit Manager.
QUALIFICATIONS
Diploma or Degree in Banking & Finance, Business Administration, Credit Management, or any related field.
At least 2 years of experience in credit collection or debt recovery, preferably within a microfinance or financial services institution.
Should have a driver’s license
Interested Candidates must send their CVs to libertycredithr@gmail.com not later than 02 October 2025.