Collections Officer

Job description

Job Title: Collections Officer
Department: Credit Department
Reports To: Credit Manager

JOB SUMMARY

The Collections Officer is responsible for managing the recovery of overdue accounts and ensuring prompt repayment of loans in line with Liberty Credit Limited’s credit policies. This role involves direct interaction with clients to negotiate repayment terms, conduct follow-ups, and implement effective recovery strategies. The officer must balance firm debt collection practices with professional customer service, while ensuring compliance with legal and regulatory requirements.

SKILLS

Strong negotiation and communication skills.
Ability to work under pressure and meet recovery targets.
Good understanding of credit management principles and the loan cycle.
Familiarity with credit reporting systems and basic legal collection processes.
High level of integrity and professional ethics.
Proficiency in Microsoft Office and loan management systems.
Fluency in English and local languages for effective client communication.

KEY RESPONSIBILITIES

Monitor assigned loan accounts and identify overdue payments.
Contact clients and defaulters using phone calls, SMS, emails, and field visits to request payment of outstanding balances.
Conduct investigations to locate debtors, verify their contact information, and identify their financial capacity or assets to support recovery efforts.
Negotiate repayment plans, settlements, or restructuring options in line with company policies and legal guidelines.
Ensure timely collection of outstanding debt while maintaining professionalism and fairness.
Accurately document all communications, agreements, and collection activities in the company’s system.
Identify problematic or high-risk accounts and escalate them to the Collections Supervisor or Credit Manager for further action.
Recommend accounts for legal action, repossession, or write-off in line with company policy.
Collaborate with the legal team on escalated recovery cases.
Adhere to all relevant debt collection laws, regulations, and internal policies.
Prepare and submit daily, weekly, and monthly collection performance reports.
Participate in review meetings and suggest improvements to collection strategies.
Educate clients on loan terms, repayment obligations, and consequences of default.
Support other credit operations and team initiatives as required by the Credit Manager.

QUALIFICATIONS

Diploma or Degree in Banking & Finance, Business Administration, Credit Management, or any related field.
At least 2 years of experience in credit collection or debt recovery, preferably within a microfinance or financial services institution.
Should have a driver’s license

Interested Candidates must send their CVs to libertycredithr@gmail.com not later than 02 October 2025.