Customer Care Agent

Job description

Job Advertisement – Customer Care Agent
Location: Woodlands, Lusaka, Zambia
Company: Okavango Foods Limited
Positions Available: 2

Okavango Foods Limited, a leading food manufacturing and catering company supplying major supermarkets, hotels, and lodges nationwide, is looking for a Customer Care Agent to join our team. This role is specifically for the night shift.

Key Responsibilities

Handle customer calls, WhatsApp, and social media queries promptly.
Record and track orders accurately in ERPNext.
Resolve customer complaints and escalate when required.
Monitor deliveries and follow up on customer feedback.
Provide detailed end-of-shift reports.
Ensure excellent customer satisfaction.

Qualifications & Requirements

Full Grade 12 Certificate.
Degree in Business Administration, Marketing, Communications, or related field.
Strong communication and interpersonal skills.
Computer literacy (ERPNext experience is an advantage).
Able to work independently during night shifts.
Preference for candidates living in or around Woodlands.

What We Offer

Professional work environment with growth opportunities.
Training on our products and systems.
Competitive compensation based on experience and performance.

How to Apply

All applications must be submitted exclusively through the Okavango Foods Online Application Portal.
Click the link below to apply:

? Okavango Foods Application Portal

When applying, you will be required to:

Paste a valid link to your CV (Google Drive, Dropbox, or other accessible storage). Optional
Attach your CV directly in the portal (mandatory).
Provide a cover letter clearly stating your expected monthly salary.
Complete all fields in the application form.

Please Note

Only applications submitted through the portal will be considered.
Ensure your CV link is accessible without restrictions.
Only shortlisted candidates will be contacted.

Application Deadline: 21st September 2025