Systems Administrator

Job description

Position Overview

The Systems Administrator provides systems, end users and customs IT support.

Job Responsibilities

Systems Support and administration
Support with performing our POS configuration, software installation etc.
Support with performing back end high level checks.
Support with performing high level/standard reports extraction.
Support with managing our systems provided by third parties.
System changes testing and Integration support
Support with performing and documenting system changes UAT.
Support with performing system changes post go live testing.
Support our partners to integrate into our web service API
Customers and end users support
Support with resolving customer IT challenges.
Support with resolving end user IT challenges i.e. emails, printers, WI-Fi etc
Support with performing software installations and maintenance on end user machines.
Systems monitoring
Support with performing system daily (routine) checks.
Support with preparing required system checks report.
Service availability support
Support with partners communication in times we are experiencing service outage
Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
Support with documenting/recording system outages

As well as above, any other duties given by management

Organizational Alignment

Reports directly to the Head-Information & Technology

Qualifications

Grade 12 Certificate
Bachelor’s Degree in Computer Science, or related field
Master’s Degree in Computer Science, or related field will be an added advantage.
Proven experience as an IT specialist or in a related field
Strong analytical, problem solving and critical-thinking skills
Excellent communication and interpersonal abilities
Payments systems experience is a plus

Personality Qualities

Problem solver
Ability to work weekends, holidays and after hours
Quick to attend to queries.
Exemplifies good leadership with good people management
GO getter
Self-driven
Patient
Exudes Humility
Clean criminal and employment record
High Integrity morals