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Customer Service Officer

CALIBDEV Consultant recruiting for Online Express Limited Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: CALIBDEV Consultant recruiting for Online Express Limited

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerCALIBDEV Consultant recruiting for Online Express Limited
  • LocationLusaka, Zambia
  • Employer websitewww.onlineexpress.co.zm
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
CALIBDEV Consultant recruiting for Online Express Limited
Location
Lusaka, Zambia
Posted
September 12, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website CALIBDEV Consultant recruiting for Online Express Limited

Job description

EXTERNAL JOB ADVERT: CUSTOMER SERVICE OFFICER

Organization: Online Express Limited. Location: Lusaka
Deadline for receiving application: Wednesday, 17th September 2025

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where professionalism, empathy, efficiency, customer centric and leadership matter? If so, we invite you to apply for the role of Customer Service Officer.

ABOUT THE CSO JOB ROLE

As a Customer Service Officer, you will be the frontline ambassador of our business brand, ensuring every client interaction reflects the company commitment to excellence. You will carry out the onboarding processes, resolve customer inquiries with precision, and foster long-term relationships that drive loyalty and growth. This role reports directly to the Customer Services Team Lead and plays a pivotal part in shaping our customer service culture.

KEY RESPONSIBILITIES

1.    Deliver seamless onboarding and orientation for new clients

2.    Resolve customer inquiries across multiple channels with speed and professionalism

3.    Maintain high satisfaction levels through proactive problem-solving

4.    Implement and monitor customer service strategies aligned with business goals

5.    Receive and submit customers feedback to Team Lead to drive continuous improvement

6.    Build strong client relationships and identify growth opportunities

7.    Support team members and collaborate with other departmental staff to enhance performance and engagement

8.    Collaborate across departments to ensure a unified client experience

9.    Champion a culture of accountability, excellence, and innovation within the team

DESIRED QUALIFICATIONS & PERSONAL ATTRIBUTES

Full Grade 12 Certificate with credits or better in English, Mathematics, and Sciences
Diploma or higher in Business Administration, Public Administration, Public Relations, or related fields from a recognized institution
2 to 3 years of experience in customer service or service-related roles in client facing service industries
Strong interpersonal and conflict resolution skills
Excellent communication, reporting, and organizational abilities
Proven leadership and team coordination capabilities
Detail-oriented with a customer-first mindset

HOW TO APPLY

Send your Cover Letter, Curriculum Vitae (CV), and copies of academic and professional certificates as ONE PDF FILE addressed to: The Managing Director, Online Express Limited, Block No. 7, Agora Village, Mass Media, Lusaka.
Email to: hr.onlineexpress@gmail.com; Cc: joneschitondo@live.com

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