Service Station Managers

UNO Energies Zambia is a registered OMC and in the process of opening Fuel Stations across the Country. The company seeks to recruit qualified persons for the role of Service Station Managers. The vacancies are open for various locations within the country.

Key Responsibilities:

Train site staff on operation standards and ensure all sites adhere to the same on a consistent basis.
Asset register for station to be maintained and accounted for on timely basis (cc with finance department). All forecourt items to be accounted for at any given time.
Ensure forecourts and other customer facing areas are kept in good and clean condition.
All stations to have the highest grading as per local stakeholder requirements.
Ensure daily checklist is done and ensure all concerns/points raised from the last visit are attended to in the next visit. Ensure this is done on timely basis, and day to day operations run smoothly.
Basic training is adhered to on handling the equipment, pumps, etc.
Ensure all cash management activities including cashing up on time follow the correct processes with audit trail at all stages. Carry out disciplinary action for non compliance and thefts.
Staff to comply to a strict dress code policy at all times when on duty.
Conduct staff meetings on a weekly basis with attendants – agenda driven on grievances, ideas to improve the sales, what are the customers saying/requesting, how can we improve our offerings to the best.
Look to improve customer services from back office (Timely Statement/ invoicing/ action on queries, etc.) and at forecourt (Window Cleaning, Cross selling services etc.)
Ensure all operational reports to be agreed and sent on a timely basis to the management.
Forecourt automation – all hardware and site layouts to be uniform across all stations. Uniform input and uniform output
Understand reports for stations and take corrective and strategic decision making for the stations with the team
Ensure the best customer experience is given to the customers at all times. Constant training and assessment on customer service is paramount

Requirements

At least 2 years proven experience in a management/supervisory role within the OMC (Oil Marketing Company) or a reputable retail company.
Strong leadership and team management skills.
Excellent customer service and communication abilities.
Experience with cash management
Proven Excel knowledge
Ability to work under pressure and solve problems effectively.
Flexibility to work various shifts, including weekends and holidays.
3 traceable references

Qualifications

Bachelor’s degree in Business Administration, Management, or a related field is preferred.
Relevant certifications or training in retail or service station management is a plus.

What We Offer

Competitive salary and performance-based incentives.
Opportunities for career advancement and professional development.

Only candidates that meet the above requirements should submit their CV and application letter only in word or PDF to recruitment@uno-petroleum.com by 18 September 2025.

UNO Energies Zambia is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.