Community Coordinator

Job description

Company Overview

Emerging Cooking Solutions (ECS) – trading as SupaMoto – is a clean cooking company headquartered in Zambia with operations in Malawi and Sweden. Our mission is to build a thriving ecosystem of clean cooking through innovation, teamwork, and accountability, delivering affordable solutions that create meaningful impact for healthier lives.

Position Overview

The Community Coordinator will be responsible for supporting the rollout of the Beans-for-Customers Program, working closely with health volunteers, SupaMoto agents, shopkeepers, and customers. The role will serve as a liaison between the community and SupaMoto, ensuring effective coordination, monitoring, and reporting of program activities.

Key Responsibilities

Support program management of the Beans-for-Customers initiative.
Liaise with bean suppliers to coordinate delivery schedules.
Supervise deliveries of beans, ensuring proper placement in PICS bags.
Liaise with donor representatives for quality checks.
Work with health volunteers, SupaMoto agents, and shopkeepers to ensure program rollout and compliance.
Provide field support for the SupaMoto fintech team.
Collect customer and volunteer feedback on products and services.
Conduct regular visits to local groups (LGs) and participating shops.
Support sales and fintech departments with field information.
Capture short video or photo clips for the social media team.
Prepare weekly progress reports on rollout activities.
Any other program support as requested by the Project Manager.

Qualifications & Experience

Bachelor’s degree in Community Development, Social Sciences, or related field (preferred).
Minimum of 3 years’ experience in community work or related program coordination.
Experience working with volunteers and community groups.
Knowledge of agricultural supply chains and/or nutrition programs is an advantage.
Strong interpersonal and communication skills.
Ability to work independently in the field and liaise with multiple stakeholders.
Proficient with smartphone apps, reporting tools, and basic IT systems.

Key Performance Indicators (KPIs)

The Community Coordinator will be assessed against ECS’s corporate KPIs, adapted to the role:

1. Customer Value Delivery (core business KPI)

Ensure at least 90% of registered customers in the rollout receive beans as per delivery schedules.
Support volunteers and agents to maintain customer satisfaction scores ≥80% (based on survey/feedback collected).

2. Sales & Uptake Growth

Generate at least 5 verified customer referrals per month through community engagement.
Report on customer interest in additional SupaMoto products (stoves, fuels, fintech) to support cross-sales.

3. Program Delivery & Operational Efficiency

Achieve 100% on-time reporting of bean deliveries and collections.
Maintain a variance of <5% between beans delivered to shops and beans collected by customers.

4. Financial & Donor Accountability

Ensure zero discrepancies in bean distribution records submitted to donors.
Support project management in meeting donor reporting timelines with complete and verified data.

5. Health, Safety, Environment & Sustainability (HSES)

Confirm that 100% of bean deliveries are stored in PICS bags to reduce spoilage/waste.
Ensure volunteers and shopkeepers adhere to ECS field safety protocols during distributions.

6. Team & Systems Integration

Share at least two actionable insights per month with Sales and Fintech departments to inform product/service improvements.
Demonstrate effective use of SupaMoto digital systems (sales apps, reporting tools) with zero overdue reports.