Courier Operations Supervisor

Job description

Operations Supervisor

Location: Lusaka, Zambia

Position Overview

We are seeking a hands-on and proactive Operations Supervisor to oversee day-to-day activities of our express delivery and inter-city logistics operations division. This role is central to ensuring efficient route planning, dispatch, warehouse management, and coordination with agents across different towns. The ideal candidate is a self-starter with strong organizational skills who thrives in a fast-paced startup environment.

Key Responsibilities
Planning & Dispatch

Develop and implement efficient delivery schedules and routes for both citywide and intercity deliveries.

Assign and monitor jobs for drivers/riders, ensuring timely pickups and deliveries.

Track fleet movements in real-time and resolve routing or operational challenges quickly.

Warehouse & Hub Management

Oversee parcel receiving, sorting, scanning, storage, and dispatch from the warehouse/hub.

Ensure goods are properly documented and moved with traceability and accountability.

Supervise loaders/handlers to maintain order, cleanliness, and efficiency in the hub.

Agent Network Coordination

Manage relationships with third-party agents in smaller towns who receive and dispatch parcels on our behalf.

Provide agents with expected shipment details and reconcile received goods.

Monitor agent performance and resolve service gaps or discrepancies.

Monitoring & Reporting

Maintain daily operational records (deliveries, returns, warehouse stock).

Report on delivery performance, turnaround time, and service quality.

Provide recommendations for process improvement and cost optimization.

Qualifications & Skills

Minimum Diploma in Logistics, Supply Chain, Business, or related field.

At least 2 years of experience in logistics, courier, or warehousing operations.

Strong knowledge of dispatch planning, inventory handling, and basic fleet management.

Computer literate with good Excel/reporting skills; experience with tracking systems is an advantage.

Excellent leadership, communication, and problem-solving skills.

Must be highly organized, reliable, and able to work with minimal supervision.

Willingness to work flexible hours as required in logistics operations.

What We Offer

Opportunity to shape operations in a fast-growing logistics startup.

Exposure to both citywide and intercity logistics operations.

Competitive remuneration package.

To Apply: If you are sure you qualify, send a CV and cover letter/motivation to lsozmjobs@gmail.com indicating the job position in the subject line.