Administrative Assistant – Kitwe

Job description

Key Responsibilities:

Provides administrative support to ensure efficient office operations.
Handles queries in person, by phone or e-mail as necessary making follow ups on payment queries to ensure prompt resolution.
Drafting and sending emails, letters, and other forms of communication.
Prepares meeting agendas, takes meeting minutes and sends out notices for the meeting.
Operates and maintains office equipment, including printers and copiers.
Ensure that claims are processed efficiently and in accordance with company policies and procedures.
Maintain accurate and detailed records of all claim documents, including correspondence, claims files, and any supporting documents.
Maintains an up-to-date filing system for all documents and letters, confidential and non-confidential.
Explains pension, gratuity and unit trust entitlements and other vital details to clients.
Investigates unpaid pensions, gratuity and redemptions to establish causes and resolve them.
Carries out any other tasks as assigned from time to time

Requirements:

Diploma in Business Administration or equivalent
At least 2 years of experience in a receptionist or administrative role
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Team player with a positive attitude and adaptability
Excellent communication, interpersonal, and customer service skills.
Able to work with minimum supervision.

To apply, send your curriculum vitae, cover letter, and supporting documentation to careers@longhorn-associates.com by 5th September 2025. Only short-listed candidates will be contacted.