Sales & Collections Clerk

Job description

Kalene Lending Limited

Kalene is a result driven & Trusted Financial institution registered and operating within Zambia, providing flexible Loan facilities to both Emerging businesses and Individuals aimed at reaching out to the underserviced communities while fostering Economic Growth and alleviating poverty in Zambia and eventually the Sub-Saharan region.

Are you an energetic and result-driven professional individual seeking to join our Team? We are hiring in the position of Sales & Collections Clerk in our SME department to be stationed under Matero Branch.

Position: Sales & Collections Clerk

Location: Lusaka, Matero

Job Overview: The candidate’s main role is to conduct sales and marketing and enhance brand visibility within the catchment area. The role will also involve efficient and effective collection of Debt.

Key Responsibilities

Promote Kalene products through proactive sales efforts and distribute promotional materials in designated areas to raise brand awareness.
Aggressively achieve weekly Branch targets in both loan disbursements, and collections. The candidate is expected to successfully disburse at least 8 applications per Week with 3 being new business and collect 90% or above of the Weekly Target.

Handle client inquiries, complaints, and suggestions with professionalism and courtesy, ensuring zero complaints.
Provide regular competitive intelligence reports to management by analyzing activities within the microfinance industry.
Process client applications promptly and escalate any uncertainties to management.
Ensure accurate data entry both in the system and on client contract forms to optimize collection efficiency.
Monitor loans within assigned areas and identify and report early signs of potential defaults. Portfolio at risk rate must be 5% or below.
Recommend delinquent loans for legal action when necessary.
Cultivate and expand a robust network within the assigned catchment area to drive business growth through client referrals and enhanced collections.
Render support to other Departments and any other duties as assigned by your Supervisor.

Job Qualifications & Requirements:

Grade 12 certificate.
A Diploma in any Business related course is an added advantage.
Good command of English and Nyanja.
At-least a Credit in English & mathematics.
Must be based in Matero.
Must be 30 years or below.

Work Experience:

Relevant experience as a sales agent in the Microfinance Sector is preferred.

Skills:

Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and familiar with Loan Management Systems is an added advantage.
Result driven – Candidate must be able to meet or exceed targets in Loan origination and Debt collections.

Attributes:

Transparent
Integrity
Diligence
Problem solving
Self-Starter

Interested candidates who meet the criteria above are encouraged to submit their application letters, with a detailed Curriculum Vitae (CV) and copies of certificates in a single document to: “kalene@kalenelimited.com” with “NAME AND THE JOB TITLE” as the subject line not later than 5th September, 2025 at 17:00 hours.

“Our company is an equal opportunity employer. Only shortlisted candidates will be contacted.”