Employer and vacancy source: cGrate Zambia
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployercGrate Zambia
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- cGrate Zambia
- Location
- Lusaka, Zambia
- Posted
- August 21, 2025
- Job type
- Internship
- Category
- Other
Website cGrate Zambia
Job description
The Back Office Operations Officer is responsible for loading stock for merchants and ensuring that Back Office processes are adhered to.
Job Responsibilities
Loading of customer float
Processing reversals for various transaction types
Coordinating the repair of POS terminals
Ensure POS terminals are repaired and shipped back to merchants within the set guidelines.
Ensure stock is loaded within the set guidelines.
Ensure reversals are processed within the set timelines and accurately.
Ensure customer requests and queries are closed on time.
As well as above, any other duties given by management.
Accountability and Performance Measures
Accuracy and speed of stock loading
Accuracy and speed of reversals processed.
Adherence to terminal repair processes
Query resolution times for staff requests
Merchant experience feedback on stock loaded through surveys.
Accuracy of reported data
Organizational Alignment
Reports to the Back Office Operations Team Lead
Personality Qualities
Good analytical skills
Ability to work weekends, holidays and after hours as required.
Excellent attention to detail
Quick to attend to queries.
High Integrity morals.
Organisational skills.
Strong proficiency in data entry.
Ability to prioritise tasks and meet deadlines.
Qualifications
Grade 12 Certificate
Bachelor’s degree in business administration, Finance, or related field (or equivalent work experience).