Receptionist/Property Manager

Job description

Job Purpose

To ensure smooth day-to-day operations of serviced apartments by managing front desk responsibilities, guest relations, and property maintenance coordination. This role is pivotal in delivering exceptional guest experiences while maintaining the quality and functionality of the property.

Key Responsibilities

Front Desk & Guest Services

Greet guests warmly and professionally upon arrival
Handle check-ins, check-outs, and reservations efficiently
Respond to guest inquiries via phone, email, and in person
Manage complaints and resolve issues promptly and courteously

Property Management

Oversee apartment maintenance and cleanliness standards
Coordinate with housekeeping and maintenance teams
Conduct regular inspections of units and common areas
Monitor inventory of supplies, equipment, appliances, furniture and amenities

Administrative Duties

Maintain accurate records of bookings, payments, and guest feedback
Prepare reports on occupancy, revenue, and maintenance issues
Assist with budgeting and cost control measures
Ensure compliance with health, safety, and property regulations

Skills & Qualifications

At least two (2) years of proven experience in hospitality or property management
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency in property management software and Microsoft Office
Diploma or equivalent (degree in hospitality or real estate is a plus)

Personal Attributes

Professional appearance and demeanor
Customer-focused mindset
Problem-solving attitude
Reliable and punctual
Discreet and trustworthy with sensitive information

Application Process

All applications comprising your curriculum vitae and motivation letter should be sent to belzmautu@gmail.com.