Programs Optimization Associate

Job description

What you would be expected to do:

Sun King – Internal: Handling CRM Administrative activities

Creation/editing of users, SMS setups, archiving of inactive users, and HUB-related Field Sales Executive issues as requested
CRM-related technical activities
Escalation and follow-ups on the resolution of field sales executives selling apps, CRM error messages, and technical problems.
Suggests software improvements or process changes
Raise tickets to the Tech Development Team and follow up on resolution
Escalating work tools issues and helping resolve them
Formulate mechanisms to improve common requests.
Customer Facing: Ensuring a great customer experience
Handle program escalations and provide timely feedback/solutions.
Provide field assistance to EB Sales Team
Management of MDM platforms
Ensure proper configuration of PAYG Agent and customer phones

Field visits

Ensures field visits are done monthly at least.
Collect feedback from Agents, area business, and Regional Managers on issues faced in the field
Report feedback and ensure closure and follow-ups are acted upon.
Cross-functional teamwork: Project Management
Work with other departments to ensure their requests are attended to by taking front-line initiative in pilots/projects assigned.
Create a detailed project plan tracking the progress of project activities and tasks
Document project shortcomings and learnings for closer follow-up
Work closely with Program Optimization Managers to ensure effective and efficient project execution.
Improvements: Owning and Improving Processes (current and future)
Creating/documenting detailed processes and producing comprehensive reports based on any assignment to ensure proper checks.
Administer surveys to expedite process alignments.
New product/software piloting, reporting, and implementation.
New product testing both in the office and in the field. He/She will be tasked with ensuring all
Design presentations, data visualizations, and dashboards for strategic planning and project executions.

You might be a strong candidate if you:

Have a bachelor’s degree or its equivalent.
Possess at least 2 years’ experience with a proven track record of maintaining records and interacting with different systems and tools.
Having knowledge and experience in operational tools such as Google Sheets, Slides, and Apps Script would be an added advantage.
Possessing project management skills and any certification or its equivalent will be an added advantage.
Have excellent people person skills and the ability to work with stakeholders with different working styles, priorities, and communication styles.
Demonstrated excellent time management skills in terms of workload balancing and gave feedback to queries of colleagues.
Are able to evaluate prioritization of tasks and projects on the go and work on high-impact, low-effort items first. Multitasking is key.
Have problem-solving ability and a fix-what’s-broken mindset—strategic thinking, innovation, and action.
Possess excellent attention to detail, and know that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
Possess excellent issue-tracking and resolution skills, IT skills, and advanced computer skills.

What we offer (in addition to compensation and statutory benefits):

A platform for professional growth in a rapidly expanding, high-impact sector.
Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

To apply, click on the link here.