Contact Centre Social Media Executive

Job description

About the role:

The Contact Centre Social Media Executive at Sun King will play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. This position is pivotal for Sun King’s mission to empower underserved communities through solar energy with our customers’ needs and expectations. By offering willing help across digital platforms, you will help ensure that customers be valued, heard, and helped, whether they’re seeking assistance, exploring Sun King products, or giving feedback. Your work will enhance brand reputation, build repo, and drive sales conversions while upholding Sun King’s values to exceptional customer care

What you would be expected to do:

Customer Credits Checks and Sales Order Approvals:

Evaluate and approve credit limits and sales orders in alignment with internal credit policy and customer history.

Receipt Confirmation:

Monitor bank receipts & ensure accurate timely posting in system against outstanding invoices.

Customer Master Data Management:

Maintain accurate and up-to-date customer master data including tax details, payment terms, contact information, and pricing structure.

Ledger Maintenance and Reconciliation:

Perform quarterly reconciliations of customer ledgers and coordinate with customers to resolve discrepancies.

Customer Communication and Training:

Educate customers and sales team on pricing updates, tax changes (e.g. GST) and internal process revisions.

Reporting and MIS:

Support in preparation of AR aging reports, exception reporting, and customer payment behaviour analysis.

Month-End Closing Support:

Work extended hours based on business needs to ensure timely closing of books at month-end.

You might be a strong candidate if you:

A Customer-Centric Mindset: Putting customers first and the ability to demonstrate patience, and listening in all interactions.
Proficiency in Digital Tools: Experience with customer service and social media engagement platforms, especially tools like Zendesk and Ameyo.
Excellent Communication Skills: Strong verbal and written communication skills with the ability to clearly, professionally, and effectively convey information across digital platforms.
Sun King Experience: At least one year in the Sun King Contact Centre, with a solid knowledge of Sun King’s products, services, and customer journey.
Adaptability and Resilience: Ability to multitask, prioritize effectively, and work well under pressure while maintaining Sun King’s high standard for customer service.
Team working Spirit: Strong people skills with a team work mindset, able to work well within cross-functional teams to ensure a cohesive, high-quality experience for every custome

What we offer (in addition to compensation and statutory benefits):

An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs help you become a better leader, manager, and professional through the Greenlight Academy.

To apply, click on the link here.