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Customer Service Specialist

Newrest Zambia Ltd Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: Newrest Zambia Ltd

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerNewrest Zambia Ltd
  • LocationZambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
Newrest Zambia Ltd
Location
Zambia
Posted
August 9, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.
  • Full Time
  • Zambia

Website Newrest Zambia Ltd

Job description

Employment Opportunity- Customer Service Specialist

Location: Lusaka, Zambia

Company: Newrest Zambia Ltd

Industry: Airline Catering & Hospitality

Contract Type: Full-Time

Join Our Dynamic Team at Newrest Zambia!

Are you passionate about delivering world-class customer service? Do you thrive in fast-paced environments where precision, communication, and excellence are key? Newrest Zambia Ltd is looking for a proactive and results-driven Customer Service Specialist to champion client satisfaction, ensure service excellence, and drive customer success across our operations.

Key Responsibilities

As Customer Service Specialist, you will be the key liaison between Newrest and its airline clients, ensuring we consistently deliver on our service promises. Your responsibilities will include:

Building and maintaining strong, long-term customer relationships.
Coordinating with cross-functional teams (Production, Bondstore, Finance, Procurement) to meet client expectations.
Leading weekly food testing, equipment audits, and flight service inspections.
Managing customer feedback and ensuring timely resolution of complaints.
Overseeing spec updates, menu changes, and inventory reports.
Monitoring SLAs, invoicing accuracy, and flight schedules.
Preparing detailed account reports and airline quality trackers.
Conducting ramp visits and spot checks to verify service delivery.
Coordinating charter flights and tender processes.
Supporting P&L and costing processes.
Upholding HSE standards in line with company policy.

What You will Need

Minimum Qualification: Diploma in Marketing, Customer Relations, or a related field.
Experience: At least 3 years in a customer service or key account management role, preferably in a fast-moving service or aviation environment.
Skills: Excellent communication, assertiveness, planning, and coordination.
Competencies: Strong customer focus, leadership, attention to detail, and problem-solving ability.

Why Join Newrest Zambia?

At Newrest, we serve more than just meals, we serve excellence. Be part of a global leader in catering and logistics solutions and help shape memorable customer experiences every day. If you’re ready to make an impact and grow your career in an exciting, international company, we’d love to hear from you

🔔

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