Restaurant Waiter

Job description

Donoli’s Kitchen

Job Description

Donoli’s Kitchen, Silverest, Lusaka, Zambia

About Donoli’s Kitchen:

Donoli’s Kitchen is a vibrant and welcoming restaurant located in the heart of Silverest, Lusaka. We specialize in serving a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. Our primary focus is to provide a comforting and satisfying dining experience for University of Lusaka (UNILUS) students, who often miss the taste of home-cooked meals, as well as local residents and working professionals in the area. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere.

Job Title: Server/Waiter

Job Summary:

Donoli’s Kitchen is looking for enthusiastic and friendly Servers/Waiters to join our team. Preferably someone who stays in silverest. You will be the face of our restaurant, providing excellent customer service and ensuring a pleasant dining experience for our guests.

Responsibilities:

* Customer Service:

* Greet and seat guests in a friendly and welcoming manner.

* Take food and beverage orders accurately and efficiently.

* Provide detailed information about menu items, including ingredients and preparation methods.

* Answer customer questions and address concerns promptly and professionally.

* Ensure customer satisfaction throughout the dining experience.

* Be able to adapt to the different needs of the diverse customer base.

* Order and Service:

* Enter orders into the POS system accurately.

* Serve food and beverages promptly and efficiently.

* Ensure tables are clean and properly set.

* Monitor guest needs and provide attentive service.

* Handle cash and payment transactions accurately.

* Teamwork:

* Collaborate with kitchen and bar staff to ensure smooth service.

* Assist with cleaning and maintaining the dining area.

* Support other team members as needed.

* Communicate effectively with all team members.

* Restaurant Knowledge:

* Develop a thorough understanding of the menu, including both African and Western dishes.

* Stay informed about daily specials and promotions.

* Understand and be able to explain the different dishes to customers.

Qualifications:

* Previous experience in a customer service or restaurant setting is preferred but not required.

* Excellent communication and interpersonal skills.

* Friendly and outgoing personality.

* Ability to work effectively in a fast-paced environment.

* Strong attention to detail.

* Ability to handle cash and payment transactions accurately.

* Ability to work well in a team.

* A positive attitude.

* Ability to speak local languages is a plus.