Client Services Representative

Company Overview

Turtle Insurance Brokers Ltd established in 2016, provides consultancy services in risk management and insurance broking.
As an independent insurance broker, we offer full service on short term (general insurance), long term (life) and health insurance and facilitate insurance placements for a broad range of clients from sole traders to PLCs and MNCs. As specialists in commercial insurances, we provide the care and technical expertise businesses need to ensure our clients ‘Stay Covered.’

Position: Client Services Representative
Department: Client Services

Job Purpose

The Client Services Representative is responsible for carrying out client service activities that ensure high service standards, client satisfaction, and business retention. The role involves managing assigned clients, premium collections and ensuring all service commitments are fulfilled as required by the client services manager.

Key Responsibilities

Conduct client visits
Ensure renewals are completed for the assigned clients
Premium collections
Communicate with internal departments to fulfil client requests

Candidate Profile Essential Attributes

Strong communication and interpersonal skills
Problem solving & critical thinking
Customer-centric mindset

Qualifications & Requirements

Minimum of a Diploma or Degree from a recognized institution (minimum requirement)
Driver’s License: A valid driver’s license is mandatory. Applications from candidates without a valid driver’s license will not be considered.
1 year of experience in a client servicing role in the insurance industry is an added advantage
Proficiency in Microsoft Office Suite, particularly Excel and Outlook

Use ‘Client Services Representative Application‘ as the subject line for your email application.