Customer Experience Project Associate

Company: HRLeverage Zambia Limited

Department: Sales

Contract Duration: 2 years

Reporting To: Growth Director

About Us
HRLeverage Zambia Limited is a leading HR Consulting & outsourcing firm based in Lusaka. We provide innovative human resource solutions across various sectors including recruitment, payroll, compliance, HR advisory, and employee engagement.

Main Purpose of Job
To enhance client satisfaction and engagement through customer-focused projects, digital marketing campaigns, strategic events, and brand visibility initiatives. The role requires a proactive and organized individual with strong communication and project management skills.

Key Responsibilities

Develop and execute strategies for sales growth and digital marketing campaigns.
Analyze data to improve ROI and business strategies.
Plan and execute events, manage project timelines and budgets.
Maintain stakeholder communication for seamless project delivery.
Build media relations, support marketing campaigns, and create content.
Drive business growth through partnerships and market research.
Develop brand narratives and align them with customer needs.

Qualifications

Degree in Marketing or related field.
Member of Zambia Institute of Marketing.
Minimum 3 years’ experience managing business social media accounts.
Proficient in Microsoft Office.
High level of professionalism and integrity.
Must be based in Lusaka

Skills and Experience

Strong interest in content creation.
Proficient in social media management and content tools.
Excellent written and verbal communication skills.
Familiar with social media analytics tools

Applications must be emailed with the subject “Customer Experience Project Associate”