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Customer Service Officer

PRIVATE TUTORS ZAMBIA LTD Lusaka, Zambia

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Check whether this older listing is still open. It has no confirmed closing date and may no longer accept applications. Browse the latest jobs in Zambia.
Employer reference

Employer and vacancy source: PRIVATE TUTORS ZAMBIA LTD

The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.

  • EmployerPRIVATE TUTORS ZAMBIA LTD
  • LocationLusaka, Zambia
  • Employer websitezambiajobalerts.com
  • Listing sourceZambia Job Alerts
Job facts

Key details for this vacancy

Employer
PRIVATE TUTORS ZAMBIA LTD
Location
Lusaka, Zambia
Posted
July 28, 2025
Job type
Full Time
Category
Other
This listing has expired. The original details remain available for reference, but applications are closed. Use the related searches for active vacancies.

Website PRIVATE TUTORS ZAMBIA LTD

Job description

We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.

JOB DESCRIPTION

-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various channels.

-Providing feedback on the efficiency of the customer service process.

-Ensure customer satisfaction and provide professional customer support.

-Identify and assess customers’ needs to achieve satisfaction

-Build sustainable relationships and trust with customer through open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Take the extra mile to engage customers

-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.

-Perform other related duties as assigned

 

JOB REQUIREMENTS

 

-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration

-Proven customer support experience in the Service Industry

-Customer orientation and ability to adapt/respond to different types of characters

-Excellent communication and presentation skills

-Ability to multi-task, prioritize, and manage time effectively

-Ability to stay calm when customers are stressed or upset.

-Open to females only

 

HOW TO APPLY

Please apply to privatetutors.zambia@gmail.com, enclosing CV and qualifications

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