Employer and vacancy source: GARDAWORLD SECURITY
The original vacancy details remain available for reference. Applications are closed, so use the employer information and related searches to find active roles.
- EmployerGARDAWORLD SECURITY
- LocationLusaka, Zambia
- Employer websitezambiajobalerts.com
- Listing sourceZambia Job Alerts
Key details for this vacancy
- Employer
- GARDAWORLD SECURITY
- Location
- Lusaka, Zambia
- Posted
- July 22, 2025
- Job type
- Full Time
- Category
- Other
Website GARDAWORLD SECURITY
Job description
Controller is responsible for leading and coordinating a dynamic control room team to ensure the highest levels of operational efficiency and client satisfaction in alignment with company policy. This role is pivotal in fostering team unity and motivation, with a focus on business retention, new business development, and maintaining excellent client relationships through regular liaison
RESPONSIBILITIES
Monitor Security Systems: Continuously monitor surveillance cameras, alarms, and access control systems to detect and respond to security breaches or unusual activities.
Monitoring Patrols: Ensuring that supervisors submit the daily patrol documents to control room. Monitor onsite Patrols.
Coverage: Conduct a daily coverage of all officers on site, drivers and area supervisors and share the information with the clerks
Incident Response: Respond promptly to alarms and security alerts, assess situations, and take appropriate actions, such as contacting law enforcement or dispatching on-site security personnel.
Emergency Coordination: Coordinate emergency responses, including fire, medical, and security incidents, by communicating with first responders, employees, and management as required.
Record Keeping: Maintain accurate records of security events, incidents, and actions taken during shifts, ensuring
Ensure daily reports are sent out on the following:
Daily Alarm Activations
Daily Mechanical Status
Daily FTT’s
Daily CNE status
NCC Controller Response Times
Vehicle Response Daily Statistics
Daily General Incidents (Centralised OB and Alarms)
MRT Fleet Movement Reports
Daily update on any MRT illegal (unauthorised) movements
labour numbers
coverage times
patrol and supervisor exceptions
compliance with established protocols.
Communication: Maintain clear and concise communication with security personnel, management, and external agencies , providing updates on security incidents and ongoing activities.
Educational Background:
Higher Diploma in IT or equivalent.
Professional Experience:
Minimum five (3) years of operational experience as a Controller, in a security organization.